LEE WALL
Assistant General Manager
Austin,TX
Summary
Experienced and results-driven hospitality professional with over a decade of experience in the industry. Adept at delivering exceptional customer experiences, leading high-performing teams, and optimizing operational efficiency. Proven expertise in inventory management, staff training, and cultivating strong client relationships. Passionate about creating dynamic, customer-focused environments while pursuing entrepreneurial aspirations in real estate. Recognized for strong work ethic, adaptability, and commitment to excellence in all endeavors.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Assistant General Manager
Little Woodrow's
Austin, TX
05.2024 - Current
- Maintained well-controlled business inventory with minimal losses.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Bar Manager
Pour Behavior
Houston, TX
02.2023 - 05.2024
- Managed daily operations, including scheduling, ordering, and inventory control
- Recruited, hired and trained new members of bar staff
- Updated bar menu for alternating seasonal and holiday promotions
- Monitored daily operations, including cash handling procedures and staff performance reviews
- Successfully negotiated contracts with vendors to secure better pricing on supplies and services
Bartender
Pour Behavior
Houston, TX
06.2019 - 02.2023
- Developed strong working relationships with customers and staff
- Kept bar organized and clean during busy hours
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders
Server
Perrys Steakhouse & Grille
Katy, TX
04.2017 - 06.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Bartender
Santikos Palladium
Katy, Texas
11.2013 - 04.2017
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
Server / Bartender
Buffalo Wild Wings
Katy, TX
11.2010 - 10.2013
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Business
Victoria College
Victoria, Texas 05.2001 -
No Degree - Business
Blinn College
Brenham, TX 05.2001 -
Skills
Guest engagement
Strong work ethic
Team Leadership
Supervisory experience
Bar management
Inventory management
Restaurant management
Certification
TABC
Timeline
Assistant General Manager
Little Woodrow's
05.2024 - Current
Bar Manager
Pour Behavior
02.2023 - 05.2024
Bartender
Pour Behavior
06.2019 - 02.2023
Server
Perrys Steakhouse & Grille
04.2017 - 06.2019
Bartender
Santikos Palladium
11.2013 - 04.2017
Server / Bartender
Buffalo Wild Wings
11.2010 - 10.2013
No Degree - Business
Victoria College
05.2001 -
No Degree - Business
Blinn College
05.2001 -
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