Lee Yang
Minneapolis,MN
Summary
Dedicated and empathetic customer service professional with 3 years of experience delivering top-notch support. Resolving complex issues, exceeding customer satisfaction targets and fostering long-term relationships. Skilled in active listening, problem solving and effective communication. Passionate about ensuring exceptional customer service experiences and driving business growth through customer loyalty and retention. Seeking a challenging role that leverages my skills to drive customer success and company growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Hennepin Healthcare
Minneapolis, MN
11.2023 - Current
- Answer incoming calls from members to schedule rides for medical transportation and reload bus cards for members (MTC)
- Call and verify date and arrival time with clinic
- Use TMG daily to document all calls, check on claims and confirm eligibility.
- Use Essette daily to schedule transportation and reload bus cards (MTC) for members
Customer Service Representative
Corner Home Medical
New Hope, MN
02.2022 - 01.2023
- Successfully handle a high volume of calls, exceeding 75-80 calls per shift, while maintaining a high level of customer satisfaction, with over 95% of callers reporting satisfaction with their interaction.
- Fostered strong relationship with patients through prompt and compassionate communications via email or phone, building trust and rapport while providing support with orders, updates and prescription information.
- Insurance verification
Quality Assurance Analyst
Heraus Medical Components
White Bear Lake, MN
05.2015 - 05.2022
- Thoroughly looking through documents from Vendors to make sure everything is correct per order (part number, rev, and inspection data
- Inspect all part using CMM, OGP, MicroVu, Keyence, Comparator, Caliper, Micrometer, Heidenhain, and Laser Mic
- Prioritizing and ensuring timely and accurate fulfillment of orders, proactively managing vendors requests to guarantee on-time delivery and meet customer expectation.
Education
GED -
City Academy
Saint Paul, MNSkills
- Proficient in Excel, Words, Outlook, and Powerpoint
- EPIC
- Phone Etiquette
- Customer Serviced Oriented
- 10 key and Alphanumeric
- Adaptability
- Quick learner
- Time management
Timeline
Customer Service Representative
Hennepin Healthcare
11.2023 - Current
Customer Service Representative
Corner Home Medical
02.2022 - 01.2023
Quality Assurance Analyst
Heraus Medical Components
05.2015 - 05.2022
GED -
City Academy