Leeana Sanford
Hamden,CT
Summary
Communicative Service Advocate with the belief that the customer is always right. Committed to ensuring each customer has a pleasant experience and is satisfied with the products and services that were paid for. Courteous and warm with exceptional personal and customer service talents. Demonstrated to quickly learn and effectively apply new knowledge and skills.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
03.2023 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Supported team members, fostering a collaborative and productive work environment.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Guest Advocate
Target
03.2023 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Cashier
Bjs Wholesales Club
06.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Political Science
Norfolk State University
Norfolk, VA05.2027
High School Diploma -
Hamden Highschool
Hamden, CT06.2023
Skills
- Decision-making skills
- Customer service background
- Complaint Handling
- Complex Problem-Solving
- Time management skills
- Cash Handling
- Customer Relations
- Strong empathy
- Exceptional communication
- Stress Tolerance
- Guest Relations
Timeline
Service Advocate
Target
03.2023 - Current
Guest Advocate
Target
03.2023 - Current
Cashier
Bjs Wholesales Club
06.2021 - 03.2023
No Degree - Political Science
Norfolk State University
High School Diploma -
Hamden Highschool