LEEANDER RAGLAND
Team Leader
Washington,D.C.
Summary
An excellent customer service professional with 7 years in the hospitality industry with an unwavering passion for delivering excellence in guest experience. Superior skills in front of house management, overseeing staff efficiency and acquiring guest feedback.
Overview
8
8
years of professional experience
Work History
Shift Lead/Supervisor
Beat The Bomb DC
Washington, DC
01.2023 - 08.2023
- Delivered superb leadership to boost performance while empowering team mates to achieve and maintain excellence.
- Enforced company policies and regulations with team
- Trained new hires and delegated daily tasks and responsibilities.
- Prepared shift summary reports for management and communicated regularly on goals and progress.
- Resolved customer complaints with thoughtful & fun solutions to maintain customer satisfaction.
- Developed and implemented new processes and procedures to streamline operations.
Guide/ Guest Experience Specialist/ Team Leader
Escape Room Live/The Escape Game
Washington, DC
11.2018 - 12.2022
- Enthusiastically greet and guide guests through memorable 5 star interactive adventures
- Lead shifts with strategy, great communication and charisma while influencing teammates to excel
- Maintain operational excellence by efficiently opening and closing store; cash, inventory, document preparation
- Ensure game components are functioning properly and quickly addressing maintenance issues as they arise
- Passionately promote brand to potential guests and facilitate fun atmosphere for everyone
- Train new team members up to professional standards focused on Mission, Vision, and Values
- Safely and energetically tend bar, serving alcohol and beverages to interested guests
Administrative Assistant/ Project Manager
The Black Student Fund
Washington, DC
07.2017 - 06.2018
- Maintained and created relationships with past, current, and prospective member schools, families, students, and community through correspondence via email, and telephone
- Communicated company mission and procured interest from public
- Helped organize and see through one of the largest school fairs on East Coast at DC Convention Center
- Organized fundraising campaign to raise money for member families and students
- Created and modified documents, spreadsheets, flyers, and announcements for internal and external company use.
Intramural Sports Supervisor
Salisbury University
Salisbury, MD
12.2015 - 05.2018
- Assisted with recruiting, hiring, training, and supervising customers
- Prepared activity site and visually inspected playing arena to ensure safe environment prior to, during, and end of activity
- Ensured participants are wearing appropriate equipment
- Acted as customer service representative for all participants and spectators
- Encouraged good sportsmanship, and assisted officials in awarding sportsmanship.
Seasonal Administrative Assistant
Washington Internal Revenue Service, IRS
Washington
06.2015 - 09.2015
- Obtained scanned records and uploaded them into database
- Prepared and modified documents including correspondence, reports, drafts, memos and emails
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors
- Opened and properly distributed incoming mails
- Resolved administrative problems and inquiries.
Education
Pre-Accounting
University of North Carolina At Greensboro
Greensboro, NCMathematics & Philosophy
Salisbury University
Salisbury, MDSkills
Strategic problem solver
Great attention to detail and superb multi-tasking
Advanced research skillsFast learnerMicrosoft OfficeTeam building and Training
Shift management
Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Shift Lead/Supervisor
Beat The Bomb DC
01.2023 - 08.2023
Guide/ Guest Experience Specialist/ Team Leader
Escape Room Live/The Escape Game
11.2018 - 12.2022
Administrative Assistant/ Project Manager
The Black Student Fund
07.2017 - 06.2018
Intramural Sports Supervisor
Salisbury University
12.2015 - 05.2018
Seasonal Administrative Assistant
Washington Internal Revenue Service, IRS
06.2015 - 09.2015
Pre-Accounting
University of North Carolina At Greensboro
Mathematics & Philosophy
Salisbury University