Lee Ann Lockwood
CROSBY,TX
Summary
Accommodating Customer Account Manager committed to generating new business and maintaining good relationships with clients. A meticulous and diligent professional with a 25 year background monitoring account performance, analyzing business performance and assisting clients by providing resolutions to account issues. Proficient in Quickbooks, MAS Accounting, M-Files, Microsoft Suite, Google Drive.
Overview
25
25
years of professional experience
Work History
Customer Account Manager
Skyhawk Chemicals, Inc.
03.2020 - 01.2024
- Used MAS Accounting and M-Files to keep accurate records pertaining to inventory and account notes.
- Procured products or services from the appropriate vendor and scheduled with carriers such as LTL, TL, and local hot shot, for shipping.
- Tracked and maintained orders to guarantee prompt and successful delivery of chemicals such as process chemicals, activated carbon and carbon vessels to customers.
- Completed all necessary shipping documents; order tracking and follow up with the customer.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients needs, resolving problems, and following up with potential and existing clients.
- Frequent communication with the sales team for approved vendors and cost & pricing.
- Communication with the customer for specific needs, special delivery requirements, contact information and pricing.
Customer Account Manager
Bates Chemical, Inc.
10.1998 - 02.2020
- Point of contact for customers regarding orders and coordination for transportation of product.
- Kept track of and updated product and service costs and kept customers updated on current pricing.
- Processed customer orders and procured chemicals from outside vendors, used Quickbooks to create customer invoices.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Coordinating with the appropriate carrier; LTL, TL, and local hot shot, completing all necessary shipping paperwork, and negotiated freight rates.
- Reception duties and office organizational management.
Education
Bachelor of Science - Corrections And Criminology
Sam Houston State University
Huntsville, TXDOT Hazmat Certification - Exp. 2024
Skills
- Client Relationship Building
- Performance Tracking
- Time Management
- Team Collaboration
- Professional Demeanor
- Self Motivation
Timeline
Customer Account Manager
Skyhawk Chemicals, Inc.
03.2020 - 01.2024
Customer Account Manager
Bates Chemical, Inc.
10.1998 - 02.2020
Bachelor of Science - Corrections And Criminology
Sam Houston State University
DOT Hazmat Certification - Exp. 2024
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