Lee Ann Pierson
Wilson,NC
Summary
Strategic General Manager with over 10 years of experience in operations management within food service. Focused on optimizing inventory and improving customer satisfaction through effective staff training and scheduling. Skilled in enhancing team performance and operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
General Manager
Jimmy John's Gourmet Sandwiches
Herndon, VA, VA
05.2015 - 05.2026
- :
- - Supervised daily operations to enhance workflow efficiency in sandwich shop settings.
- - Managed staff schedules during peak hours to optimize labor efficiency.
- - Trained new hires on food safety and customer service protocols to ensure compliance and quality service.
- - Implemented inventory management systems to maintain optimal stock levels.
- - Enhanced customer satisfaction by promptly addressing feedback and resolving complaints.
- - Coordinated with suppliers for timely delivery of fresh ingredients.
- - Led team meetings to discuss performance goals and operational enhancements.
- - Administered employee discipline using verbal and written warnings.
Education
Business Administration And Management
Northern Virginia Community College
Annandale, VASkills
- Operations management
- Inventory management
- Supplier coordination
- Budget management
- Staff scheduling
- Employee training
- Team leadership
- Staff management
- Workforce planning
- Performance management
- Customer service
- Customer relations
Certification
- Food Safety Certified
Timeline
General Manager
Jimmy John's Gourmet Sandwiches
05.2015 - 05.2026
Business Administration And Management
Northern Virginia Community College