Leeann Robles
Corpus Christi,TX
Summary
Dynamic Lead Medical Assistant with a proven track record at Saratoga Pediatric Center, enhancing patient outcomes and satisfaction. Excelled in patient care coordination and clinical leadership, significantly improving office operations and team collaboration. Skilled in maintaining confidentiality and proficient at conflict resolution, consistently fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Lead Medical Assistant
Saratoga Pediatric Center
04.2019 - Current
- Ensured patient satisfaction by answering questions, addressing patient complaints and feedback promptly to maintain trust.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Collected and documented patient medical information.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Provided compassionate care for patients with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Conducted monthly inventory of supplies.
- Oversee day-to-day operations of the pediatric office, including scheduling, patient flow, and staffing needs.
- Develop and implement office policies, procedures, and protocols to streamline operations.
- Assist with budget management and expense monitoring.
- Assist in payroll processing and staff timekeeping.
- Foster a positive, collaborative work environment for all team members.
Education
Medical Assistant -
South Texas Vocational Technical Institute
Corpus Christi, TX02.2018
Associate Of Applied Science, Certificate - EMS
Del Mar College
Corpus Christi, TX05.2017
Associate Of Applied Science, Certificate - Fire Academy
Del Mar College
Corpus Christi, TX05.2017
Skills
- Communicate, interact, and lead people
- Organizational
- Compassionate
- Maintaining confidentiality
- Responsible
- Task Oriented
Timeline
Lead Medical Assistant
Saratoga Pediatric Center
04.2019 - Current
Medical Assistant -
South Texas Vocational Technical Institute
Associate Of Applied Science, Certificate - EMS
Del Mar College
Associate Of Applied Science, Certificate - Fire Academy
Del Mar College
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