Leeann Smith

Determine OJI system user needs to develop business requirement documents for technology staff

• Facilitates meetings with program staff to identify business rules and application requirements

Explains system capabilities and limitations to users from a business perspective

Provides documentation/guidance/training to user on correct procedures on system functionality

• Interpret/monitor changes to state/federal laws and program policies pertinent to automation project
• Facilitate business process re-design to support changes
  Validate business processes for compliance
  

Develops/writes/executes test scenarios for user acceptance testing

• Analyzes and validates testing scenario results to ensure program compliance and optimum quality and productivity of agency business operations
• Documents favorable/unfavorable testing results
• Detect and identify system issues and problems
• Describes system problems and records them into a tracking tool for technical or program resolution

Participates in the Unemployment Insurance Business Transformation (UIBT) modernization project

• Confirm new system design meets Ohio’s business requirements
  Design ;
• Assists with defining and testing data conversion rules
• Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Uses the software program AQT to read/compose sequel queries against the OJI data base to resolve remedy ticket requests.

• Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
• conduct fact finding interviews with Unemployment claimants to determine eligibility based on law and policy.
• Receive phone call from claimants to assist in understanding Unemployment Compensation
• Meet a daily quota in completing a work item work queue in order to meet Federal timeliness guidelines.
• Interview and Adjudicate appeals submitted by claimants and employers
• Assist Employers in registering and navigating the unemployment system.