LeeAnn Stone
Customer support
Derby,CT
Summary
Dedicated Customer Service and Sales Representative with over ten years of experience delivering exceptional customer support and fostering client relationships. Committed to enhancing client satisfaction and loyalty through refined communication and analytical problem-solving skills. Expertise in active listening and service-oriented behaviors enables a deep understanding of customer needs, leading to tailored solutions that build lasting loyalty. Proven ability to create positive customer experiences by effectively addressing concerns and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Remote Customer Service and Billing Agent
Adonis Health dba Henry Meds
04.2024 - 01.2026
- Efficiently updated client accounts using Zendesk, Chargebee, and EHR systems to ensure accuracy and timeliness while strictly adhering to HIPAA guidelines.
- Facilitated client interactions via phone, email, and chat support. Addressed inquiries and resolved issues effectively.
- Collaborated with colleagues via Slack, Google Meet, Microsoft Teams and Zoom to enhance team communication.
Remote Consumer Service & Sales
ShelterLogic
04.2022 - 01.2024
- Managed a remarkably high daily call volume, enhancing customer engagement.
- Supported customers with their purchases and service requests, effectively addressing a significant number of complaints.
- Earned numerous five-star reviews across BBB, Trust Pilot, and Google for exceptional service quality.
Remote Consumer Service Rep
America Customer Care
07.2020 - 04.2022
- Conducted 60+ consumer interactions daily, providing detailed, personalized, and friendly service to ensure customer satisfaction.
- Achieved a high first-contact resolution (FCR) rate demonstrating efficiency in problem-solving.
Education
BS - Paralegal Studies
Charter Oak State College
01-2020
Skills
Adaptability
Active listening
Empathy
Time management
Highly teachable
Conflict resolution
Patience
Payment processing
Decision-making
Verbal and written communication
Multitasking and organization
Excellent communication
Customer relations
Data entry proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Remote Customer Service and Billing Agent
Adonis Health dba Henry Meds
04.2024 - 01.2026
Remote Consumer Service & Sales
ShelterLogic
04.2022 - 01.2024
Remote Consumer Service Rep
America Customer Care
07.2020 - 04.2022
BS - Paralegal Studies
Charter Oak State College