LeeAnn West
Warren,TX
Summary
Dynamic leader with a proven track record at West Industrial Needs, excelling in strategic planning and crisis management. Enhanced customer satisfaction and increased sales through effective relationship-building and innovative solutions. Skilled in financial analysis and fostering a collaborative team environment, driving operational efficiency and productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
President
West Industrial Needs
Kountze, TX
03.2020 - 11.2024
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
Business Office Manager
TX-LA Contractor Resources
Beaumont, TX
03.2016 - 02.2020
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
Business Manager
R&D Oilfield Services / Precision Hot Oil
Silsbee, TX
04.2007 - 07.2015
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Office Assistant
George Ponder Bail Bonds/Ace Bail Bonds
Kountze, TX
02.2006 - 03.2007
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- On call duties
- Present early morning jail bonds
- Collecting payment & client whereabouts
Education
High School Diploma -
Spurger ISD
Spurger, TX05-2005
Skills
- Strategic planning
- Crisis management
- Financial analysis
- Workforce Development
- Effective Sales Techniques
- Financial reporting
- Negotiation skills
- Budget planning
- Reliability
- Payroll administration
- Data analysis
- Calm under pressure
- Organizational skills
- Computer skills
Certification
Notary Public, State of Texas
Timeline
President
West Industrial Needs
03.2020 - 11.2024
Business Office Manager
TX-LA Contractor Resources
03.2016 - 02.2020
Business Manager
R&D Oilfield Services / Precision Hot Oil
04.2007 - 07.2015
Office Assistant
George Ponder Bail Bonds/Ace Bail Bonds
02.2006 - 03.2007
High School Diploma -
Spurger ISD