Summary
Overview
Work History
Education
Skills
Timeline
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Leelan Drake

Fernandina Beach,FL

Summary

I'm a positive team worker, with skill in overseeing customer relations as well as making sure things are running smoothly behind the scenes as well. I have 6 years experience of customer service with additional experience with office work, retail, kitchen, and hospitality.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Elizabeth Pointe Lodge
08.2022 - Current
  • Ensured that all regulations were followed according to company standards
  • Inputted guest information into computer system accurately and securely
  • Answered phones, responded to inquiries, and took messagesHelped with customer inquiries and requests
  • Booked room reservations and modifications
  • Prepare rooms for anniversary and special guest packages as well as deliver dinner and desserts to room
  • Assit in setting up exursion and dinning reservations
  • Check guests in and out of rooms
  • Serve food and beverage to guests
  • Maintained guest records and completed daily audits and room quality checks
  • Managed transactions, payments and guest purchases
  • Coordinated with housekeeping and servers to insure guest quality
  • Wash linens and fold laundry
  • Set up and break down beach chairs and umbrellas daily
  • Tidy lobby and guest rooms.

Kitchen Prep

Spice And Tea Exchange
04.2022 - 03.2023
  • Complied with sanitation regulations while cleaning storing prepping and serving food items
  • Operated various kitchen equipment efficiently including mixers grinders slicers choppers
  • Measured ingredients accurately using measuring cups and spoons
  • Organized workstations with appropriate supplies tools and equipment for efficient workflow
  • Stored food in designated containers and storage areas following wrapping labeling dating and rotation procedures
  • Checked quality of ingredients received from suppliers ensuring freshness accuracy of order quantity

Customer Service Lead

Winn Dixie
08.2018 - 01.2023
  • Handled customer inquiries and complaints in a professional manner
  • Conducted periodic audits of call recordings and emails sent by agents for quality assurance purposes
  • Developed strategies for improving customer satisfaction levels
  • Maintained accurate records of customer interactions and transactions
  • Developed and implemented customer service policies and procedures to improve quality of customer experience

Education

High School Diploma -

Fernandina Beach High School
Fernandina Beach, Florida
06.2021

Skills

  • Front Office Support
  • Safety and security procedures
  • Guest Relations
  • File Management
  • Training and mentoring
  • Cash Handling
  • Payment oversight
  • Problem-solving skills
  • Clerical duties
  • Time Management

Timeline

Front Desk Receptionist

Elizabeth Pointe Lodge
08.2022 - Current

Kitchen Prep

Spice And Tea Exchange
04.2022 - 03.2023

Customer Service Lead

Winn Dixie
08.2018 - 01.2023

High School Diploma -

Fernandina Beach High School

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Leelan Drake