Leelan Drake
Fernandina Beach,FL
Summary
I'm a positive team worker, with skill in overseeing customer relations as well as making sure things are running smoothly behind the scenes as well. I have 6 years experience of customer service with additional experience with office work, retail, kitchen, and hospitality.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Elizabeth Pointe Lodge
Fernandina Beach, FL, USA
08.2022 - Current
- Ensured that all regulations were followed according to company standards
- Inputted guest information into computer system accurately and securely
- Answered phones, responded to inquiries, and took messagesHelped with customer inquiries and requests
- Booked room reservations and modifications
- Prepare rooms for anniversary and special guest packages as well as deliver dinner and desserts to room
- Assit in setting up exursion and dinning reservations
- Check guests in and out of rooms
- Serve food and beverage to guests
- Maintained guest records and completed daily audits and room quality checks
- Managed transactions, payments and guest purchases
- Coordinated with housekeeping and servers to insure guest quality
- Wash linens and fold laundry
- Set up and break down beach chairs and umbrellas daily
- Tidy lobby and guest rooms.
Kitchen Prep
Spice And Tea Exchange
Fernandina Beach, FL, USA
04.2022 - 03.2023
- Complied with sanitation regulations while cleaning storing prepping and serving food items
- Operated various kitchen equipment efficiently including mixers grinders slicers choppers
- Measured ingredients accurately using measuring cups and spoons
- Organized workstations with appropriate supplies tools and equipment for efficient workflow
- Stored food in designated containers and storage areas following wrapping labeling dating and rotation procedures
- Checked quality of ingredients received from suppliers ensuring freshness accuracy of order quantity
Customer Service Lead
Winn Dixie
Fernandina Beach, FL, USA
08.2018 - 01.2023
- Handled customer inquiries and complaints in a professional manner
- Conducted periodic audits of call recordings and emails sent by agents for quality assurance purposes
- Developed strategies for improving customer satisfaction levels
- Maintained accurate records of customer interactions and transactions
- Developed and implemented customer service policies and procedures to improve quality of customer experience
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, Florida06.2021
Skills
- Front Office Support
- Safety and security procedures
- Guest Relations
- File Management
- Training and mentoring
- Cash Handling
- Payment oversight
- Problem-solving skills
- Clerical duties
- Time Management
Timeline
Front Desk Receptionist
Elizabeth Pointe Lodge
08.2022 - Current
Kitchen Prep
Spice And Tea Exchange
04.2022 - 03.2023
Customer Service Lead
Winn Dixie
08.2018 - 01.2023
High School Diploma -
Fernandina Beach High School