Leenel Awode
Burlington,NJ
Summary
Dynamic and compassionate professional with extensive experience at DaVita, excelling in patient care and conflict resolution. Proven ability to enhance patient satisfaction and streamline workflows. Skilled in technical troubleshooting and empathetic communication, fostering strong relationships and loyalty while promoting a safe healthcare environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lyneer Staffing Solutions
07.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Patient Care Technician
DaVita
10.2021 - 08.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Nurse Aide
Brooker's Rehab Center
02.2017 - 04.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Provided compassionate end-of-life care for terminally ill patients while comforting grieving family members during difficult times.
Caregiver
South Temp Agency
04.2014 - 12.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
High School Diploma -
Hamiliton High West
Trenton, NJ06-2015
No Degree - Health And Childcare
Mercer County Tech
09-2014
Skills
- Conflict resolution
- Customer communication
- Sales assistance
- Technical troubleshooting
- Patient care
- Compassionate caregiver
- Reliable team player
- Basic housekeeping
- Basic life support
Certification
- Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.
- LiveChat Expert LiveChat, Inc.
- First Aid Certification - American Red Cross or St John Ambulance.
- Adult CPR/AED certification – American Red Cross.
- Child Development Associate (CDA) Certificate
- Basic Life Support (BLS) Certification - American Heart Association.
- National Career Readiness Certificate(NCRC)-ACT, demonstrating foundational work skills valuable across healthcare environments.
Languages
English
Full Professional
Korean
Professional Working
Timeline
Customer Service Representative
Lyneer Staffing Solutions
07.2022 - 03.2024
Patient Care Technician
DaVita
10.2021 - 08.2022
Nurse Aide
Brooker's Rehab Center
02.2017 - 04.2019
Caregiver
South Temp Agency
04.2014 - 12.2014
High School Diploma -
Hamiliton High West
No Degree - Health And Childcare
Mercer County Tech
Similar Profiles
Christopher RamosChristopher Ramos
Machine Operator at Lyneer Staffing SolutionsMachine Operator at Lyneer Staffing Solutions
Angelica AltamiranoAngelica Altamirano
Bilingual Staffing Coordinator at Lyneer Staffing SolutionsBilingual Staffing Coordinator at Lyneer Staffing Solutions
Jasmine MedinaJasmine Medina
Branch Manager at Lyneer Staffing SolutionsBranch Manager at Lyneer Staffing Solutions