Leeora Lanza
Hewitt,NJ
Summary
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
10
10
years of professional experience
Work History
Patient Care Associate
Air Visits/Ross Medical
11.2021 - 04.2022
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient''s needs.
- Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
Receptionist
Genesis HealthCare
11.2021 - 04.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Meal Prepping and Packing
Meals On Wheels
01.2019 - 10.2021
- Preparing meals for unhoused individuals, Mental Health Associations, elderly persons, and those with health conditions or impairments.
- Championed organizational values by demonstrating professionalism, dedication, empathy towards both colleagues as well as clientele.
- Collaborated with team members to ensure smooth operations and efficient meal distribution.
- Maintained strict adherence to dietary restrictions, ensuring client health and safety.
- Promoted a clean and safe working environment by adhering to food safety regulations and sanitation protocols consistently.
Senior Caregiver
Independent Caregiver
01.2016 - 04.2017
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Enhanced patient comfort by providing compassionate and attentive care.
- Utilized effective communication skills to address any concerns or questions from clients or their family members.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Bookkeeping Assistant
Roberts Landscaping
05.2015 - 09.2016
- Prepared proposals for new and existing customers
- In charge of collections and follow ups for bringing in repeated business.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Salon Assistant
Magic Touch Hair Salon
06.2012 - 09.2014
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Processed payments, entering sales in register for prompt customer service.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
Education
Cosmetology
Roman Academy of Beauty Culture
Hawthorne, NJWest Milford High school
No Degree - LPN Courses
Jersey College
Teterboro, NJ12.2023
Skills
- Proficient in Microsoft Office Suite, Excel, and PowerPoint Experience with protecting documents, sharing and managing files
- Personal caregiver
- Client documentation
- Care plan assessment
- Health and safety management
- Adaptability to stressful work environments
- Office Administration
- Typing Speed
- Bookkeeping
- Customer Service
- Appointment Scheduling
- Call Answering and Routing
References
Upon request
Timeline
Patient Care Associate
Air Visits/Ross Medical
11.2021 - 04.2022
Receptionist
Genesis HealthCare
11.2021 - 04.2022
Meal Prepping and Packing
Meals On Wheels
01.2019 - 10.2021
Senior Caregiver
Independent Caregiver
01.2016 - 04.2017
Bookkeeping Assistant
Roberts Landscaping
05.2015 - 09.2016
Salon Assistant
Magic Touch Hair Salon
06.2012 - 09.2014
Cosmetology
Roman Academy of Beauty Culture
West Milford High school
No Degree - LPN Courses
Jersey College