Leesa R. Hogan
Guymon,OK
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
17
17
years of professional experience
Work History
Store Manager
Tractor Supply Company
Guymon
04.2014 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Office Manager
Terry Shores Auction
Goodwell, Oklahoma
03.2013 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Tractor Supply Company
Guymon
11.2012 - 04.2014
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant Manager
United Grocery Outlet
Guymon
06.2007 - 11.2012
- Responsible for weekly scheduling of eight departments
- Responsible for ordering dry groceries twice a week
- Responsible for the staff that followed the truck to sales floor process
- Responsible for balancing daily transactions and weekly reports
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
Education
Ag Business
Frank Phillips College
Borger, TX05-1981
Skills
- Shift Scheduling
- Payroll Management
- Loss Prevention
- Store Merchandising
- POS Systems
- Multitasking and Organization
- Accurate money handling
Work Accomplishments
- Received Tractor Supply Profit Award for 6 years
- Received 2018 Tractor Supply Attitude Award for the most positive support, outgoing enthusiasm, and energy in District 8562
Volunteer Work and Accomplishments
- Committee member for the Class of 1979 Reunion. Organized and planned the 40th and 45th Reunion
- Assisted in the preparation of the Texas County 4-H and FFA Livestock Show Buyer's Dinner for 8 years serving over 400 individuals
- Assisted in the preparation of the Trinity Lutheran Christmas Meals for shut ins for 8 years serving and delivering over 170 meals
- Class of 2017 Hero of Hope for American Cancer Society
- Member of PTPA (Panhandle Team Penning Association) 2024 Team Sorting Rookie Champion
- Member of OBHA (Oklahoma Buckskin Horse Association) Winner of multiple High Point Champions and year end ABRA Amateur Champions
- Member of ABRA (American Buckskin Registry Association) 2022 and 2023 ABRA Amateur Select Reserve All-Around Champion with multiple Reserve World Championships
- 2017 and 2018 Extreme Mustang Makeover trainer - Top 10 Winner of the Silver Bullet Class
Timeline
Store Manager
Tractor Supply Company
04.2014 - Current
Office Manager
Terry Shores Auction
03.2013 - Current
Assistant Manager
Tractor Supply Company
11.2012 - 04.2014
Assistant Manager
United Grocery Outlet
06.2007 - 11.2012
Ag Business
Frank Phillips College