Leeunthony Perkins
Carrollton,TX
Summary
Dedicated and committed data center engineer with 7+ years of corporate IT experience. Strong analytical skills, technology, and server management abilities. History in IT support and technical service. Excellent communication for collaborating with engineers and relaying data center insights.
Overview
11
11
years of professional experience
Work History
IS Operations Specialist II
Concentra
Dallas, TX
08.2024 - Current
- Follow established runbooks while monitoring application and infrastructure environments.
- Support application, end user hardware and software, network connectivity, and data center systems.
- Administer physical walk-throughs, data center tape rotations, and pickup coordination.
- Collect data from alerts, end-user reports, and escalations.
- Triage proper escalation procedures as needed.
- Review open incidents and tasks, in alignment with supervisor direction, to ensure service level objectives are met.
- Follow guidelines and training as new or updated monitoring responsibilities are on boarded to the Network Operations Center.
- Log all issues promptly and accurately with detailed, up-to-date information via email communications.
- Meeting expected levels of quality.
- Provide timely communication and escalation of customer-impacting problems.
- Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Created documentation related to operational procedures such as SOPs.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Facilitated training sessions for new employees on operational procedures and systems.
Information Systems Technician
US Navy
Pensacola, FL
06.2023 - 08.2024
- Designing, installing, operating, and maintaining state-of-the-art information systems technology, including local and wide area networks, mainframe, mini, and microcomputer systems, and associated peripheral devices.
- Writing programs to handle the collection, manipulation, and distribution of data for a wide variety of applications and requirements.
- Performing the functions of a computer system analyst.
- Operating and coordinating telecommunications systems, including automated networks and the full spectrum of data links and circuits.
- Transmitting, receiving, operating, monitoring, controlling, and processing all forms of telecommunications through various transmission media, including global networks.
- Applying diagnostic, corrective, and recovery techniques to all facets of the integrated information systems.
- Maintaining all necessary logs, files, and publications at the communications center.
- Providing telecommunications and computer-related training and assistance to a wide variety of personnel.
Customer Solutions Specialist
Ally Financial
Lewisville, TX
10.2022 - 06.2023
- Work closely with clients to understand their reasons for delinquency and current financial situation to gain commitments for past due payments.
- Offer suitable alternatives, in addition to explaining the consequences of delinquency to customers, in an attempt to resolve delinquency.
- Document all accounts accurately, clearly, and concisely, noting the reason for hardship and potential repossession loss, as well as adhering to all state and federal laws in the handling of accounts.
- Demonstrate commitment to serving customer needs with the ability to problem-solve or escalate special circumstances efficiently and with insight.
- Respond to customer inquiries via telephone, Shaw workflows, and/or emails within an established time frame.
IT Specialist
Securus Technologies, Inc
Dallas, TX
10.2018 - 09.2022
- Initial product build and repair of Windows PCs and touch screen video visitation terminals.
- Imaging and repairing VPM2 systems and imaging fanless servers - NSDs, VPM, SLPS.
- Tablet operations for provisioning, repair, and order fulfillment.
- Perform analysis on field return items.
- Perform daily data entry functions in heat for production efforts.
- Perform software loads and configuration.
- Responsible for internal technical support assistance.
- Work with procurement on quality issues in components and software, responsible for quality of product being shipped.
- Work with QA to improve the overall quality and production processes.
- Responsible for the creation and maintenance of production documentation.
- Cross-train peers within the department to diversify intellectual resources and help create SOPs.
- Assist warehouse personnel in scheduled inventory counts and adhere to inventory control processes
- Provide second level technical support to resolve field and/or internal technical support issues
- Create sales order transactions and assist with billing and invoicing through great plains
IT Technician
Hobi International
Dallas, TX
06.2014 - 10.2018
- Answered inquiries regarding corporate technology usage and resolved issues facing employees quickly
- Provided internal and external support to all technology programs
- Oversaw network maintenance and repair
- Identified errors in network operations and made recommendations for how issues could be resolved efficiently
Education
Bachelor - Cybersecurity
Western Governors University
Salt Lake City, UT 08-2028
Skills
- Network security
- Ethernet
- IT service management
- IP Subnetting
- IPv4 and IPv6 Addressing
- IP connectivity
- Switching
- IT Support
- Windows
- DNS
- Firewall
- System administration
- Microsoft Office
- VPN
- DHCP
- Customer service
- Active Directory
- Microsoft Windows Server
- VMWare
- Security Clearance
Timeline
IS Operations Specialist II
Concentra
08.2024 - Current
Information Systems Technician
US Navy
06.2023 - 08.2024
Customer Solutions Specialist
Ally Financial
10.2022 - 06.2023
IT Specialist
Securus Technologies, Inc
10.2018 - 09.2022
IT Technician
Hobi International
06.2014 - 10.2018
Bachelor - Cybersecurity
Western Governors University
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