Lefaydra Keith
Huntsville,AL
Summary
Dynamic Customer Service Representative with extensive experience at Walmart.com, recognized for enhancing client satisfaction through critical thinking and active listening. Proven ability to resolve complaints swiftly, fostering loyalty and repeat business. Skilled in call center operations and customer relations, consistently exceeding team goals and improving service delivery.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
High Sec Labs
05.2023 - Current
- Handled customer complaints efficiently, ensuring resolution satisfaction.
- Supported team initiatives to improve service delivery and response times.
- Assisted customers with inquiries, providing accurate information and solutions.
- Learned company policies and procedures to enhance customer interactions.
Customer Service Representative
Walmart.com
05.2018 - 05.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Alorica
03.2016 - 04.2018
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Standard Diploma - Basics
J.O. Johnson High
6201 Pueblo Drive Huntsville, Al 35810Skills
- Critical thinking
- Active listening
- Customer service
- Prioritization
- Call center experience
- Customer relations
Timeline
Customer Service Representative
High Sec Labs
05.2023 - Current
Customer Service Representative
Walmart.com
05.2018 - 05.2023
Customer Service Representative
Alorica
03.2016 - 04.2018
Standard Diploma - Basics
J.O. Johnson High
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