Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lehla Radford

Indianapolis,IN

Summary

Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.

Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Service/Debt Collector

Ray Skillman
Indianapolis, IN
07.2023 - Current
  • Maintained confidentiality and adhered to FDCPA regulations during collections.
  • Maintained detailed records of all collection activity in accordance with company policies and procedures.
  • Analyzed debtor financial situations to propose realistic repayment solutions.
  • Updated collection databases and systems with payment arrangements and notes.
  • Monitored debtor accounts for changes in status or payment arrangements.
  • Investigated the creditworthiness of potential borrowers by ordering credit reports and verifying references.
  • Advised delinquent customers on strategies for debt repayment.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.

Customer Service Representative

Ashley Furniture Homestore
Indianapolis, Indiana
11.2022 - 06.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Online Personal Shopper

Walmart
Indianapolis , Indiana
05.2020 - 08.2022
  • Implemented feedback from clients to continuously improve service and client satisfaction.
  • Tracked inventory levels and replenished stock when necessary.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.

Education

High School Diploma -

Lawrence Central High School
Indianapolis , Indiana
06-2022

Some College (No Degree) - Sonography

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Payment plan development
  • Payment acceptance
  • Account management
  • Payroll processing
  • Patience and persistence
  • Client relations
  • Debt recovery strategies
  • Good Telephone Etiquette
  • Customer service
  • Excellent communication
  • Conflict resolution

Timeline

Customer Service/Debt Collector

Ray Skillman
07.2023 - Current

Customer Service Representative

Ashley Furniture Homestore
11.2022 - 06.2023

Online Personal Shopper

Walmart
05.2020 - 08.2022

High School Diploma -

Lawrence Central High School

Some College (No Degree) - Sonography

Ivy Tech Community College of Indiana
Lehla Radford