Open To Work
Leia Daqawiya
Aurora
Summary
Dynamic supervisor skilled in customer service and conflict resolution, with a strong focus on relationship building. Successfully implemented training programs and streamlined workflows, resulting in improved team efficiency and satisfaction ratings.
Overview
26
26
years of professional experience
Work History
Supervisor
Escritorio Corporativo
South America , Brazil
01.2005 - 01.2026
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed training programs for new staff, enhancing team performance and productivity.
- Streamlined workflow processes, resulting in improved efficiency across departments.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Mentored junior supervisors, fostering professional growth and skill development within the team.
- Analyzed operational data to identify trends and inform strategic decision-making initiatives.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Cashier Supervisor
Mahfuz - Atacado E Varejo
Porto Alegre, Brazil
01.2000 - 12.2004
- Supervised daily cash operations, ensuring accuracy and efficiency at checkout stations.
- Trained and mentored new cashiers on customer service best practices and operational processes.
- Implemented inventory control measures, reducing discrepancies and improving stock management.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Coordinated staff schedules, optimizing coverage during peak hours for improved service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
Education
Master of Science - Social Sciences
FEEVALE University
Novo Hamburgo, Brazil07-2005
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Relationship building
- Conflict resolution
- Safety protocols
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Arabic
Limited Working
Spanish
Elementary
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Supervisor
Escritorio Corporativo
01.2005 - 01.2026
Cashier Supervisor
Mahfuz - Atacado E Varejo
01.2000 - 12.2004
Master of Science - Social Sciences
FEEVALE University