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Driven Cybersecurity student with hands-on experience supporting Windows-based systems, resolving technical issues, and maintaining secure, compliant environments. Strong background in high-volume operational support, problem resolution, and system troubleshooting. Adept at diagnosing hardware/software issues, supporting end users, and applying security best practices. Seeking to contribute technical skills, accountability, and security-focused support as an IT Service Technician in a federal environment.

I am a highly skilled and results-driven IT professional with over 8 years of experience in providing advanced IT support, network engineering, and system management. Demonstrated expertise in troubleshooting complex issues, optimizing system performance, and ensuring seamless end-user experiences. Proficient in Intune deployment, Windows administration, and network infrastructure design. Adept at collaborating with cross-functional teams, maintaining ITIL best practices, and delivering exceptional client satisfaction. Committed to staying updated with evolving technology trends and contributing to the success of organizations through efficient and innovative solutions.

Confident and motivated individual with a desire to learn.I posses a strong work ethic, adaptability, and exceptional interpersonal skills.Experience in multiple Tier 1 support roles with relevant certifications.Proficient in network troubleshooting,windows support and ticket documentation.Currrently pursuing a Cisco CCNA certification.

An enthusiastic and dedicated IT professional with a solid academic background in Business Information Systems, complemented by practical experience in data analysis, service delivery coordination, and IT support. A recent graduate with a deep interest in applying technology to solve business challenges and enhance operational efficiency. I have gained hands-on experience as a Data Analyst, where I analyzed complex datasets to generate actionable insights that inform business strategies. Additionally, I have worked as a Service Delivery Coordinator, ensuring the efficient delivery of IT services, resolving issues promptly, and maintaining high customer satisfaction.
Proficient in troubleshooting network and system problems, providing end-user support, and assisting with system administration tasks to ensure seamless operations. I am skilled at collaborating with cross-functional teams to identify business requirements, optimize processes, and implement technology solutions that align with organizational objectives.
Eager to continue growing my technical skills and contribute to a forward-thinking IT team, I am excited to apply my analytical abilities, problem-solving expertise, and passion for technology to support business success and advance in the technology field.

Leiah Osolu

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Gym Supervisor

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Bachelor of Science - Cloud And Network Engineering

Associate of Science - Biological Sciences

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Gym Supervisor

Stable Hand

Bachelor of Science - Cloud And Network Engineering

Associate of Science - Biological Sciences

High School Diploma -

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