
Dynamic Customer Service Representative with a proven track record at Esm Productions, excelling in problem resolution and relationship building. Skilled in training staff and enhancing customer satisfaction through effective communication and product knowledge. Recognized for improving response times and managing high-stress situations with professionalism.
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Complaint handling
Payment processing
Scheduling
Follow-up skills
Product knowledge
Appointment scheduling
Order processing
Team development
Staff training