Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Leialoha Ramos

Las Vegas,NV

Summary

Dynamic Customer Service Representative with a proven track record at Esm Productions, excelling in problem resolution and relationship building. Skilled in training staff and enhancing customer satisfaction through effective communication and product knowledge. Recognized for improving response times and managing high-stress situations with professionalism.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Esm Productions
Las Vegas, NV
08.2025 - 02.2026
  • Resolved customer inquiries and complaints via phone and email, ensuring satisfaction.
  • Assisted in training new team members on company policies and customer service protocols.
  • Collaborated with team members to streamline processes, improving response times for customer requests.
  • Provided product knowledge support to customers, enhancing their experience and product understanding.
  • Handled escalated issues efficiently, utilizing problem-solving skills to reach satisfactory resolutions.
  • Developed and implemented strategies for effective communication with diverse customer base.
  • Monitored service metrics regularly, identifying areas for improvement in team performance and workflows.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Waianae High School
Waianae, HI

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Complaint handling

Payment processing

Scheduling

Follow-up skills

Product knowledge

Appointment scheduling

Order processing

Team development

Staff training

Timeline

Customer Service Representative

Esm Productions
08.2025 - 02.2026

High School Diploma -

Waianae High School
Leialoha Ramos