Hi, I’m
Leici Nunnelley
Client Success Manager
Simpsonville,SC
Summary
Experienced and adaptable real estate professional with 7+ years in operations, compliance, transaction management, and agent support across multiple states. A former U.S. Air Force Business Continuity Planner, bringing structure, strategy, and adaptability to fast-paced real estate environments. Two-time ICON Agent, known for streamlining systems, optimizing processes, and ensuring smooth, compliant, high-volume transactions. Skilled in CRM management, team training, and social media strategy, with a proven ability to enhance client experience and operational efficiency. Recognized for exceptional organization, problem-solving, and delivering calm, personalized service in high-pressure, luxury settings.
Overview
13
years of professional experience
Work History
Ylopo | MaverickRE
Client Success Manager
11.2025 - Current
Job overview
- Cultivate high-trust partnerships with a portfolio of real estate professionals, conducting proactive success calls to ensure alignment with coaching benchmarks and brokerage growth goals.
- Spearhead CRM management and data hygiene initiatives, ensuring clients fully leverage platform features to maximize conversion rates.
- Facilitate high-impact training workshops and 1-on-1 deep dives on product features, empowering clients to integrate industry best practices.
- Engineer proactive engagement playbooks that identify "at-risk" accounts early, driving increases in client retention and long-term contract renewals.
- Identify organic growth opportunities by aligning client pain points with premium coaching tiers and supplemental services to drive consistent upsell revenue.
- Synthesize complex customer feedback and usage data into actionable insights for the product team, directly influencing the roadmap for feature enhancements and growth strategies.
eXp Realty
Real Estate Agent
03.2018 - 10.2025
Job overview
- Achieved ICON Agent status and managed a high-performing nine-person team, selling over 200 homes and driving more than $32 million in sales during ongoing market expansion—demonstrating leadership, adaptability, and consistent high performance.
- Guide clients through seamless home transactions across OH, SC, and FL, leveraging deep market insight, legal knowledge, and negotiation skills to deliver optimal outcomes, and sustained satisfaction.
- Pioneer virtual tours and multi-channel marketing campaigns, build exclusive local networks, and cultivate partnerships with lenders and inspectors to expand reach, generate qualified leads, and streamline sales processes.
- Implement advanced CRM tools (KvCore, DotLoop, Hubspot, Follow Up Boss), automate workflows, and conduct data-driven market analyses to refine pricing strategies, reduce closing timelines, and optimize operational efficiency..
eXp Realty, LLCRemote
EXpert Care Desk - Concierge
04.2025 - 10.2025
Job overview
- Deliver high-touch support to eXp agents and staff by resolving inquiries across departments through chat, email, and phone, while maintaining a 98%+ satisfaction score.
- Act as a key point of contact for over 2,500 agents in the State Broker Room, addressing licensing, compliance, and brokerage-related questions with clarity and accuracy.
- Triage and escalate over 100 complex issues daily, ensuring seamless cross-departmental collaboration and continuity of service.
- Deep knowledge of internal systems like HubSpot, eXp World, Enterprise, Skyslope, and kvCORE, while identifying process improvement opportunities in a fast-paced, remote environment.
- Maintain accurate records of client requests and follow-up communications.
United States Airforce
Business Continuity Planner /Command Support Staff Member
05.2013 - 08.2018
Job overview
- Spearheaded automated self-assessment protocols and compliance audits across 10+ departments, identifying 95% of compliance deficiencies.
- Drove corrective action workflows that enhanced regulatory adherence and operational resilience by 30%.
- Managed digital asset tracking systems for equipment valued at over $1.7 million, ensuring data integrity and operational readiness.
- Directed installation plans involving personnel, training, equipment, and supplies, achieving 100% personnel compliance with federal and state regulations.
- Oversaw 150+ hours of on-the-job upgrade training for personnel to ensure adherence to standards.
- Facilitated training sessions for local government personnel and over 5,000 military members on emergency response protocols across more than three military bases.
- Supported senior staff in strategic planning and decision-making activities.
- Supported the Commanding Officer in planning conferences, meetings, ceremonies, briefings and debriefings and other special events as required.
Education
Aceable Agent from South Caroline Real Estate License - Real Estate
09.2023
Aceable Agent from Florida Real Estate License - Real Estate
09.2022
Aceable Agent from Texas Real Estate License - Real Estate
03.2022
Aceable Agent from Ohio Real Estate License - Real Estate
03.2018
Community College of the Air Force
Associates in Applied Science from Emergency Management
06.2017
Skills
- Client relationship management
- Lead generation and retention
- Email marketing and campaigns
- Cross-functional collaboration
- Training facilitation
- Client education
- Key performance indicators
- Data analytics
- Process improvement
- Training and development
- Time management and prioritization
- Conflict resolution
Timeline
Client Success Manager
Ylopo | MaverickRE
11.2025 - Current
EXpert Care Desk - Concierge
eXp Realty, LLC
04.2025 - 10.2025
Real Estate Agent
eXp Realty
03.2018 - 10.2025
Business Continuity Planner /Command Support Staff Member
United States Airforce
05.2013 - 08.2018
Aceable Agent from South Caroline Real Estate License - Real Estate
Aceable Agent from Florida Real Estate License - Real Estate
Aceable Agent from Texas Real Estate License - Real Estate
Aceable Agent from Ohio Real Estate License - Real Estate
Community College of the Air Force
Associates in Applied Science from Emergency Management