Leida Ponce
Reno
Summary
Dynamic professional with extensive experience in customer service and recruitment at Battle Born Staffing. Proven ability to resolve client issues effectively while maintaining attention to detail. Skilled in appointment scheduling and fostering team collaboration, consistently delivering exceptional service and building lasting relationships with clients and colleagues.
Overview
3
3
years of professional experience
Work History
Receptionist, Costumer Service, Recruiter.
Battle Born Staffing
Reno
02.2023 - 04.2025
- Updated daily log book with information about visitors entering the premises.
- Coordinated company events with venues and advised staff of pertinent details.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Updated and recorded customer or client information to maintain accounts.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled space or equipment for special programs, meetings and conferences.
Costumer Service Cashier
Charlotte Russe
Reno
10.2022 - 01.2023
- Answered phone calls to assist customers with questions and orders.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Operated cash registers to process payments for goods and services.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Collected credit card and cash payments to complete transactions for customer orders.
- Welcomed customers, offering assistance to help find store items.
- Provided excellent customer service by helping customers locate items they were looking for.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
Degree Bachelor Field of Study Business -
Tmcc
7000 Dandini Blvd Reno, NV 89512 06-2028
Skills
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Excellent communication
- Teamwork
- Problem-solving aptitude
- Attention to detail
- Appointment scheduling
- Scheduling and calendar management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist, Costumer Service, Recruiter.
Battle Born Staffing
02.2023 - 04.2025
Costumer Service Cashier
Charlotte Russe
10.2022 - 01.2023
Degree Bachelor Field of Study Business -
Tmcc