Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Leidy Giraldo

Union City,NJ

Summary

Dedicated and compassionate Patient Care Coordinator with over 6 years of experience in healthcare settings. Successfully manages patient care processes, enhances patient satisfaction, and streamlines communication between patients and medical staff. Goal is to leverage expertise to improve patient outcomes through effective communication and efficient care management, ultimately enhancing overall patient satisfaction and quality of care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Optum
04.2018 - Current
  • Utilize electronic medical record software to schedule, reschedule, and cancel appointments while adhering to scheduling protocols
  • Verify and update demographic, insurance, and other pertinent patient information
  • Review patient charts, encounter messages, and ambulatory referral orders
  • Acquire MRI, laboratory, and diagnostic testing results from relevant facilities
  • Escalate calls requiring clinical triage as appropriate
  • Ensure compliance with HIPAA regulations by confirming caller identity and authorization before releasing information
  • Facilitate transfers to appropriate departments and maintain communication with provider offices via electronic messaging and phone
  • Meet departmental standards for production and quality
  • Mentor new hires and existing staff on effective call handling practices to ensure accurate responses
  • Schedule medical appointments, including in-person and telemedicine visits, through appropriate platforms
  • Address medication and referral issues while managing customer service inquiries to resolution
  • Implement new federal and state health regulations and guidelines to ensure patient and staff safety
  • Collect copayments and outstanding patient balances, confirming cash and credit card payments received and reconciling daily income reports
  • Responsible for calling insurance to obtain DME benefits and precertification
  • Contact patient to inform of benefit coverage
  • Perform additional duties as assigned

Teacher Assistant

Smart Start Academy
09.2016 - 01.2018
  • Assisted in the development of lesson plans to enhance curriculum delivery
  • Maintained a clean, sanitized, and safe classroom environment
  • Engaged with children to support their growth and development
  • Educated children through a variety of arts and crafts projects
  • Conducted circle time activities to promote learning and social interaction
  • Set up lesson materials, bulletin board displays, and demonstrations
  • Communicated regularly with parents regarding student progress

Education

Nursing Program - 2 years completed

Hudson County Community College
Jersey City, NJ

Certified Electrocardiogram Technician -

American Training School for Medical Professionals
West New York, NJ
01.2010

High School Diploma - Class of 2005

Emerson High School
Union City, NJ
01.2005

Skills

  • Epic Hyperspace
  • Organizational Skills
  • Microsoft Office Suite
  • Communication Skills
  • Interpersonal Skills
  • Documentation Skills
  • Detail-oriented
  • Adaptability
  • Collaboration
  • Independence
  • HIPAA Compliance
  • Critical Thinking Skills

Certification

  • CPR and First Aid Certified
  • RCMAS/RES/RPS
  • Certified Medical Assistant (CMA)

References

Available upon request.

Languages

Spanish
Native or Bilingual

Timeline

Patient Care Coordinator

Optum
04.2018 - Current

Teacher Assistant

Smart Start Academy
09.2016 - 01.2018

Certified Electrocardiogram Technician -

American Training School for Medical Professionals

High School Diploma - Class of 2005

Emerson High School

Nursing Program - 2 years completed

Hudson County Community College

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Leidy Giraldo