Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leidy Sanjuan

Tampa

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Los Chapos Tacos. Proven ability to resolve customer issues and enhance satisfaction while training cashiers in cash handling and POS systems. Recognized for maintaining operational efficiency and fostering a positive team environment.

Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.

Overview

9
9
years of professional experience

Work History

Cashier Team Lead

Los Chapos Tacos
07.2022 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS cash register and equipment to collect payments.

Customer Service Representative

GA Foods
08.2021 - 07.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Store Manager

Bulk Nation
01.2018 - 07.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.


Cashier

Queens Pizza
05.2016 - 12.2017
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Enterprise High School
Clearwater, FL

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Flexible schedule
  • Cash register operation
  • Store opening and closing
  • Cashier training
  • Product restocking
  • POS systems
  • Basic math
  • Credits and refunds

Languages

Spanish
Professional Working
English
Professional Working

Timeline

Cashier Team Lead

Los Chapos Tacos
07.2022 - Current

Customer Service Representative

GA Foods
08.2021 - 07.2022

Assistant Store Manager

Bulk Nation
01.2018 - 07.2021

Cashier

Queens Pizza
05.2016 - 12.2017

Enterprise High School

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Leidy Sanjuan