Leidy Torres
Azusa,CA
Summary
Accomplished Store Manager recognized for driving sales growth and improving customer experience. Expertise in staff training and inventory management has led to operational efficiencies and award-winning performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Store Manager
Dollar Tree
08.2018 - Current
- Led daily operations to optimize store performance and enhance customer experience.
- Developed strategic promotions to drive sales growth and improve product visibility in-store.
- Managed inventory control processes, ensuring accurate stock levels and minimizing losses.
- Trained and mentored staff on operational procedures, enhancing team efficiency and productivity.
- Oversaw scheduling and staffing, aligning workforce with peak customer demand periods.
- Implemented visual merchandising strategies to maximize product appeal and drive foot traffic.
- Analyzed sales data to identify trends, adjusting inventory management accordingly for optimal results.
- Collaborated with corporate teams on policy implementation, ensuring compliance with company standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Received Store Manager of the year award for Region 42 2026
Education
High School Diploma -
Charter Oak High School
Covina CaSkills
- Inventory management
- Store merchandising
- Cash management
- Order management
- Bank deposits
- Supply ordering
- Store opening and closing
- Employee scheduling
- Shift scheduling
- Payroll management
- Staff supervision
- Staff management
- Training and mentoring
- Employee training
- Recruiting and hiring
- Talent acquisition
- Team leadership
- Team motivation
- Customer service
- Customer relations
- Problem-solving
- Documentation and reporting
- Policies and procedures
- Operations
- Workforce optimization
- Organization
- Vendor management
- Accurate cash handling
- Workforce optimization
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Managed a store that exceeded company expectations in every category during all four quarters.
- Achieved Store manager of the year for the LA Region through effectively following company policies and goals.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Dollar Tree
08.2018 - Current
High School Diploma -
Charter Oak High School