Leidy Trujillo

COORDINATE,COMPLETE, AND UPDATE MANAGEMENT ON ALL HEDIS PROCESSES AND RESULTS

• ORGANIZE AND MAINTAIN A PLAN OF ACTION TO IMPROVE HEDIS SCORES
• REQUEST AND EVALUATE REPORTS FOR MEMBER COMPLIANCE AND IMPROVEMENT OPPORTUNITIES FOR EACH HEDIS MEASURE
• WORK WITH PROVIDERS AND INTERNAL DEPARTMENTS ON RATE INVESTIGATION AND VALIDATION ACTIVITIES WICH INCLUDES MAINTAINING ALL EVIDENCE, DOCUMENTATION AND CHANGES
• OVERSEE THE HEDIS PROJECT FOR QUALITY AND TIMELINES REGARDING NURSE ASSIGNMENTS,VENDOR OVERSIGHT, AND TIMELINE ADHERENCE

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.