Leigh Alicea
Detroit,MI
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
4
4
years of professional experience
Work History
Salesperson
Metro by T-Mobile
Detroit, MI
09.2024 - Current
- Discussing pricing and terms with customers.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Gathered data on competitors' pricing, products, and promotional activities.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed key customer relationships to increase sales.
- Identified customer needs by asking questions and advising on best solutions.
Call Center Representative
Chass clinic
Detroit, MI
01.2022 - 09.2024
- Identified opportunities to improve policies and procedures related to customer service operations.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Cashier
Bath & Body Works
Taylor , MI
06.2021 - 12.2021
- Collected payments and provided accurate change.
- Answered phone calls to assist customers with questions and orders.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customers' questions and provided information on store procedures or policies.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
Asher Adult Ed
Southgate, MI06-2024
Skills
- Problem solving
- Consultative selling
- Closing techniques
- Active listener
- Follow-up communications
- Computer literacy
- communication skills
Timeline
Salesperson
Metro by T-Mobile
09.2024 - Current
Call Center Representative
Chass clinic
01.2022 - 09.2024
Cashier
Bath & Body Works
06.2021 - 12.2021
High School Diploma -
Asher Adult Ed