LEIGH-ANN LAFORCE
Greenville,TX
Summary
Dedicated professional with 5 years of experience in veterinary medicine, known for handling high-pressure medical cases with care and precision. Now seeking to transition into a new career path where my strong background in client service, sales, and marketing can be applied. Proven ability to lead, communicate effectively, and deliver results. Recognized for integrity, fairness, and consistency in every role—ready to bring this same commitment to a new professional challenge.
Overview
9
9
years of professional experience
Work History
Veterinary Technician
NVA
02.2023 - Current
- Educated patient's owners on their conditions and prescribed medications
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Trained new employees in client care practices, including pet food for sick animals and food safety
- Handled a caseload of pet visits per week, providing vaccinations, spaying, neutering, and taking medical histories
- Treated, and stabilized patients, providing top-tier customer service under company policies.
Vet Assistant
Community Pet Outreach
08.2022 - 02.2023
- Provided post-operative care, monitored anesthesia, and medical charting.
- Supported veterinary team in daily tasks, including cleaning kennels and assisting with appointments.
- Administered medications, performed routine lab work, and maintained medical records.
- Educated patients on their conditions and prescribed medications
Veterinary Receptionist
Carevet
01.2022 - 08.2022
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Developed a rapport with local pet owners, increasing sales.
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Recovery Advocate
Origins Recovery
01.2021 - 02.2022
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Provided a safe, comfortable, and stimulating environment for patients.
- Collected and categorized patient data and recorded patient progress records
Office Assistant
Aces Bail Bonds
12.2019 - 12.2020
- Ensured all workflow processes were automated and efficient and managed a semi-automated payroll process
- Proactively addressed client complaints and resolved them with a 85% satisfaction rate.
- Handled customer requests and maintained accurate notes for each request.
- Maintained an appropriate response time on all calls, texts, and emails.
Store Manager
Sunglass Hut
12.2016 - 12.2020
- Setting sales targets for sales teams and sales reps.
- Implemented eective sales strategies to increase revenue and meet store goals.
- Enhanced store performance through strategic planning, inventory management, and sta training.
- Led store operations, oversaw sta, and maintained inventory for optimal customer experience.
- Managed customer service, resolved issues, and ensured overall satisfaction for repeat business.
Education
GED -
Vermont Adult Learning
VT Adult Learning07.2007
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Time management
- Communication skills
- Customer service
- Documentation review
- Pet care
- Blood sampling
- Veterinary technician experience
- Social media management
- Animal handling
- Computer skills
- Medication administration
Timeline
Veterinary Technician
NVA
02.2023 - Current
Vet Assistant
Community Pet Outreach
08.2022 - 02.2023
Veterinary Receptionist
Carevet
01.2022 - 08.2022
Recovery Advocate
Origins Recovery
01.2021 - 02.2022
Office Assistant
Aces Bail Bonds
12.2019 - 12.2020
Store Manager
Sunglass Hut
12.2016 - 12.2020
GED -
Vermont Adult Learning
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
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