Leigh-Ann LaForce
Greenville
Summary
Skilled in veterinary medicine with five years of experience, distinguished for addressing high-stress medical situations with meticulous attention, and expertise. Eager to apply robust client service, sales, and marketing experience in a fresh, professional direction. Proven ability to lead, communicate effectively, and deliver results. Recognized for integrity, fairness, and consistency in every role, ready to bring this same commitment to a new professional challenge.
Overview
9
9
years of professional experience
Work History
Veterinary Technician
NVA
02.2023 - Current
- Educated patient's owners on their conditions and prescribed medications
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Trained new employees in client care practices, including pet food for sick animals and food safety
- Handled a caseload of pet visits per week, providing vaccinations, spaying, neutering, and taking medical histories
- Treated, and stabilized patients, providing top-tier customer service under company policies.
Vet Assistant
Community Pet Outreach
08.2022 - 02.2023
- Provided post-operative care, monitored anesthesia, and medical charting.
- Supported veterinary team in daily tasks, including cleaning kennels and assisting with appointments.
- Administered medications, performed routine lab work, and maintained medical records.
- Educated patients on their conditions and prescribed medications
Veterinary Receptionist
Carevet
01.2022 - 08.2022
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Developed a rapport with local pet owners, increasing sales.
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Recovery Advocate
Origins Recovery
01.2021 - 02.2022
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Provided a safe, comfortable, and stimulating environment for patients.
- Collected and categorized patient data and recorded patient progress records
Office Assistant
Aces Bail Bonds
12.2019 - 12.2020
- Ensured all workflow processes were automated and efficient and managed a semi-automated payroll process
- Proactively addressed client complaints and resolved them with a 85% satisfaction rate.
- Handled customer requests and maintained accurate notes for each request.
- Maintained an appropriate response time on all calls, texts, and emails.
Store Manager
Sunglass Hut
12.2016 - 12.2020
- Setting sales targets for sales teams and sales reps.
- Implemented eective sales strategies to increase revenue and meet store goals.
- Enhanced store performance through strategic planning, inventory management, and sta training.
- Led store operations, oversaw sta, and maintained inventory for optimal customer experience.
- Managed customer service, resolved issues, and ensured overall satisfaction for repeat business.
Education
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH08-2026
GED -
Vermont Adult Learning
VT Adult Learning07.2007
Skills
- Time management
- Communication skills
- Customer service
- Documentation review
- Social media management
- Computer skills
- Medication administration
- Regulatory compliance
- Substance abuse advocacy
- Blood sampling
- Animal restraint
- 50 WPM
- Team collaboration
Timeline
Veterinary Technician
NVA
02.2023 - Current
Vet Assistant
Community Pet Outreach
08.2022 - 02.2023
Veterinary Receptionist
Carevet
01.2022 - 08.2022
Recovery Advocate
Origins Recovery
01.2021 - 02.2022
Office Assistant
Aces Bail Bonds
12.2019 - 12.2020
Store Manager
Sunglass Hut
12.2016 - 12.2020
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
GED -
Vermont Adult Learning