LEIGH ANN STUMPE
San Diego,CA
Summary
Compassionate and detail-oriented administrative professional with over eight years of experience in client-facing and operational roles. Skilled in scheduling, record management, data entry, and maintaining confidentiality in high-volume service environments. Adept at using software systems, coordinating administrative workflows, and communicating effectively with diverse populations. Currently completing a B.A. in Psychology (3.7 GPA) and dedicated to supporting Veterans' care through accuracy, empathy, and culturally sensitive service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner / Wellness Coach
Elite Vitality Fitness LLC
San Diego, CA
03.2023 - Current
- 35-55 hours per week
- Manage all administrative functions including scheduling, client communication, documentation, and billing with high accuracy and confidentiality.
- Maintain detailed client records and progress tracking using digital systems and secure databases.
- Coordinate appointments, cancellations, and follow-ups using scheduling software, ensuring timely communication and continuity of care.
- Provide wellness-based coaching emphasizing empathy, motivation, and culturally responsive support.
Head Trainer
Hardcore Fitness
San Diego, CA
12.2020 - 03.2023
- 40 hours per week
- Supervised 10+ staff members and coordinated training schedules for over 300 clients.
- Oversaw new-member onboarding, performance tracking, and program organization using digital scheduling tools.
- Fostered a collaborative, inclusive environment and resolved client issues professionally to enhance satisfaction and retention.
Front Desk Associate
Hardcore Fitness
San Diego, CA
11.2019 - 12.2020
- 32-40 hours per week
- Managed 100+ daily check-ins, appointment bookings, and client inquiries using scheduling software and CRM platforms.
- Maintained accurate account information and assisted customers with updates, cancellations, and troubleshooting.
- Ensured confidentiality and professionalism while providing friendly, responsive service in a high-traffic setting.
Customer Service Associate
Army & Air Force Exchange Service (AAFES)
, Germany
05.2016 - 06.2018
- 32-40 hours per week
- Provided courteous and efficient service to military personnel and families in multicultural settings.
- Processed transactions accurately while resolving customer concerns with tact.
- Demonstrated adaptability within dynamic retail operations by adhering to established protocols.
Front Desk Assistant / Student Instructor
Kuk Sool Won Martial Arts Academy
, Missouri
10.2009 - 03.2015
- 32-40 hours per week
- Streamlined daily administrative operations encompassing enrollment, billing, and class scheduling.
- Instructed youth and adult students to foster self-discipline, respect, and perseverance.
- Maintained safe and structured environment that encouraged individual growth and teamwork.
Education
Bachelor of Arts - Psychology
National University
San Diego, CA11.2025
Skills
- Customer Service
- Appointment Scheduling
- Electronic Health Records (EHR)
- Data Entry & Retrieval
- Problem Solving
- Communication
- Confidentiality & HIPAA Awareness
- Office Automation & Software
- Insurance Verification
- Cultural Competence
- Conflict Resolution
- Team Collaboration
Certification
- ACE Certified Personal Trainer
- CPR / AED Certified
Military Service
United States Air Force Reserve, Health Services Management (4A0X1), 08/01/25, Present, Selected for training in healthcare administration, medical records coordination, and patient services management supporting Air Force and federal health operations.
Personal Information
- Available: Full Time
- Citizenship: U.S. Citizen
References
References available upon request.
Timeline
Owner / Wellness Coach
Elite Vitality Fitness LLC
03.2023 - Current
Head Trainer
Hardcore Fitness
12.2020 - 03.2023
Front Desk Associate
Hardcore Fitness
11.2019 - 12.2020
Customer Service Associate
Army & Air Force Exchange Service (AAFES)
05.2016 - 06.2018
Front Desk Assistant / Student Instructor
Kuk Sool Won Martial Arts Academy
10.2009 - 03.2015
Bachelor of Arts - Psychology
National University