Leigh Brown
Customer relations
Stockbridge,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Lead Dispatcher
AAA Cooper Transportation
07.1999 - 03.2024
- Served as liaison between 42 drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Contributed towards positive client relationships through timely and professional communication, managing expectations, providing necessary information and updates.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed approximately 40 incoming calls, emails, and faxes from customers.
Lead Dock Worker
AAA Cooper Transportation
07.1999 - 03.2024
- Improved workflow efficiency by delegating tasks and setting priorities for 8 dock workers.
- Enhanced loading and unloading times by implementing strategic scheduling and resource allocation.
- Coordinated with warehouse staff to ensure timely receiving, storage, and shipping of products.
- Used forklifts, hand truck, and pallet jacks to move materials on dock.
- Operated computer systems and internal software to track and record cargo movements.
- Followed verbal and written instructions to properly move and ship products.
Customer Service Representative
AAA Cooper Transportation
07.1999 - 03.2024
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA06.1990
Skills
- Dispatching field personnel
- Incident Reporting
- Data Entry
- Routing orders
- Multitasking
- Self Motivation
- Problem-solving abilities
PAINTING
Painting acrylic canvas's is the best way to my relaxation. I enjoy how the finished product turns out.
The joy on my friends faces when I give them one of my creations is wonderful.
Accomplishments
- Supervised team of 42 staff members.
- Responded to over 40 customer inquiries each day.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead Dispatcher
AAA Cooper Transportation
07.1999 - 03.2024
Lead Dock Worker
AAA Cooper Transportation
07.1999 - 03.2024
Customer Service Representative
AAA Cooper Transportation
07.1999 - 03.2024
High School Diploma -
Stockbridge High School
Similar Profiles
Timothy HaywardTimothy Hayward
Yard Hostler Driver at AAA Cooper TransportationYard Hostler Driver at AAA Cooper Transportation
Walter CeballoWalter Ceballo
P & D Driver CDL A at AAA Cooper TransportationP & D Driver CDL A at AAA Cooper Transportation
Hugh CampionHugh Campion
Truck Driver at AAA Cooper TransportationTruck Driver at AAA Cooper Transportation