Leigh Maull
Rochester,MI
Summary
Dynamic professional with a proven track record at Kelly Services Inc, adept in SAP, GREAT PLAINS, and enhancing customer satisfaction through expert sales assistance and efficient sales order management. Excelled in reducing overdue cores by over 90% and skillfully managed 1,000+ accounts, showcasing exceptional organizational and communication skills.
Overview
23
23
years of professional experience
Work History
Order Management Representative/Accounts Receivable Coordinator
Rand Worldwide Subsidiary, Inc. dba Imaginit Technologies
Troy, USA
08.2018 - 08.2021
- Review, process, and release incoming orders daily to ensure accurate and timely delivery of Autodesk software and other Imaginit products to clients
- Utilize multiple databases when reviewing orders to include Salesforce, Great Plains and Autodesk Partner Center
- Collaborate daily with sales reps to assist with order processing inquiries including SKU selection, required documentation, and other best practices
- Ensure pricing is accurate prior to submitting purchase orders to third party vendors
- Engage with other internal departments within the organization, especially with Accounts Receivable to make sure customer accounts are current prior to generating purchase orders
- Notify sales via email daily of order completion once confirmed
- Respond timely to management and emails from vendors
- Participate in weekly team meetings
- Utilize D & B to determine credit worthiness for new and sometimes existing customers
- Perform journal entries in Great Plains to move money to and from accounts, apply from Unidentified cash, utilize General ledger posting guidelines
- Call and email customers for payment status of past due invoices
- Submit invoices for 'portal' customers via Ariba, Coupa, I-Supplier, Tradeshift
- Review credit hold orders for accuracy before releasing to Order Management team for purchase
Customer Service/Sales Support
KellyServices OCG at Pratt & Whitney Component Solutions
Muskegon, USA
11.2015 - 02.2018
- Support Customer Service Representatives for the PW100, PT6C, and PW200 engine lines
- Prepare fuel nozzle cores to be sent out for repair management
- Communicate with domestic and international aircraft companies regarding fuel nozzle cores owed to the company
- Reduced 30 day and older cores to 10% of the overall amount due
- Collected 2,500+ cores in less than 5 months
- Review Repair Orders and Purchase Orders for accuracy and completeness
- Create Returned Material Authorizations (RMA's) for customers needing to return parts
- Assess core charges to accounts for fuel nozzle cores not returned within specified timeframe
- Utilize shipping courier (i.e
- FedEx, UPS, DHL, DB Schenker, etc.) websites to track packages
Medical Biller/Collections Specialist
Adecco Finance at Hope Network
Grand Rapids, USA
07.2015 - 10.2015
- Processed approximately 500+ monthly primary claims to Auto Insurance carriers for rehabilitative services
- Posted all incoming payments received through the lockbox via deposit batches
- Monitored the monthly aging report daily targeting items that are 90+ days outstanding
- Finalized insurance edit batches a minimum of two times weekly to bill auto claims that are secondary to primary policies
- Processed appeals on all claims that were short-paid per Reasonable & Customary guidelines
Collections Specialist
Walgreens Infusion Services
Coopersville, USA
04.2014 - 04.2015
- Maintained and monitored approximately 1,000 patient accounts monthly
- Ensured timely collection of paper and electronically submitted claims
- Worked primarily with Medicaid claims once denied by Medicare
- Identified claims for potential risk, write offs and revenue pickups
- Filed Medicare Redetermination and Reopening requests for good Patient Responsibility denials
- Assisted billing staff with submitting secondary claims to Kentucky Medicaid and Managed Care Organizations
- Billed drug and supply claims via Zirmed/Submit corrected claims based on payer requirements
Senior Accounts Receivable Specialist/Commercial and Kelly Home Care
Kelly Services Inc
Troy, USA
02.1999 - 09.2013
- Interacted with internal and external customers daily to ensure the timely collection of aging receivable balances
- Reconciled payment discrepancies where necessary
- Escalate critical accounts to management and made recommendations to suspend service to limit risk and the company's exposure to bad debt
- Created, updated, and maintain multiple accounting spreadsheets and PeopleSoft client files
- Negotiated payment schedules for customers that qualified for in-house monitoring of account balances
- Reviewed credit ratings, payment histories, and outstanding balances on a daily basis
- Supported the Kelly Home Care division from Dec 2001-Dec 2008
- Responsibilities included collecting funds owed by long term care insurance companies and self-pay patients
- Became familiarized with UB-92 and HCFA 1500 billing forms
Education
Some College (No Degree) - Psychology
OAKLAND UNIVERSITY
Rochester Hills, MISkills
- SAP
- GREAT PLAINS
- PEOPLESOFT
- MICROSOFT OFFICE
- MICROSOFT TEAMS
- SALESFORCE
- EDI processing
- Invoice Management
- Sales Assistance
- Sales Order Management
Qualifications Summary
Seasoned Accounts Receivable and Collections Professional 25+ years of experience managing multiple aging reports while contributing to the overall financial success of large Fortune 500 companies
Timeline
Order Management Representative/Accounts Receivable Coordinator
Rand Worldwide Subsidiary, Inc. dba Imaginit Technologies
08.2018 - 08.2021
Customer Service/Sales Support
KellyServices OCG at Pratt & Whitney Component Solutions
11.2015 - 02.2018
Medical Biller/Collections Specialist
Adecco Finance at Hope Network
07.2015 - 10.2015
Collections Specialist
Walgreens Infusion Services
04.2014 - 04.2015
Senior Accounts Receivable Specialist/Commercial and Kelly Home Care
Kelly Services Inc
02.1999 - 09.2013
Some College (No Degree) - Psychology
OAKLAND UNIVERSITY
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