Leigh Simmons
McMinnville,TN
Summary
Dedicated professional with strong customer service skills and a proven ability to streamline processes. Known for reliability and effective problem-solving, enhancing customer satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Drive-Thru Cashier
Burger King
McMinnville, TN
- Operated cash register efficiently to process customer transactions.
- Ensured accuracy in order-taking and payment handling.
- Provided exceptional customer service to enhance dining experience.
- Maintained cleanliness and organization of drive-thru area.
- Assisted in training new staff on cash handling procedures.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Followed company policies and procedures regarding cash handling.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Monitored customer orders to confirm accuracy in preparation and delivery.
Drive-Thru Cashier
Wendy's
McMinnville, TN
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Overnight Stocker
Walmart
McMinnville, TN
11.2021 - Current
- Stocked shelves efficiently to ensure product availability and enhance customer experience.
- Organized inventory in designated areas, improving retrieval speed and maintaining store layout standards.
- Collaborated with team members to maintain cleanliness and safety standards throughout the store.
- Streamlined restocking procedures, reducing time spent during peak hours while ensuring product placement accuracy.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Shipping / Safe Launch Supervisor
Sansin Manufacturing of Tennessee
Morrison, TN
08.2018 - 11.2021
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on production processes and equipment usage.
- Improved workflow efficiency by implementing process enhancements across teams.
- Coordinated production schedules to meet deadlines while optimizing resource allocation.
- Conducted regular performance evaluations to identify training needs and promote staff development.
- Developed and enforced standard operating procedures to maintain consistency in output quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
Injection Molding Machine Operator
McMinnville Tool & Die
McMinnville, TN
09.2014 - 08.2018
- Operated injection molding machines to produce high-quality plastic components.
- Monitored machine performance, identifying and resolving issues to maintain production efficiency.
- Conducted routine maintenance on equipment to ensure optimal functionality and reduce downtime.
- Trained and mentored new operators on machine settings, safety protocols, and quality standards.
- Enhanced communication between shifts by providing detailed shift handover reports, ensuring smooth transitions and operational continuity.
- Maintained a safe working environment by adhering to safety protocols and conducting routine equipment inspections.
- Trained new operators on injection molding machines, enhancing their knowledge and skills for efficient performance.
- Documented daily production information for accurate record-keeping and informed decisionmaking.
- Participated in regular safety meetings to stay up-to-date on best practices for maintaining a hazard-free workplace environment.
- Implemented 5S methodology in the workspace, resulting in improved organization and cleanliness throughout the facility.
- Improved product quality by implementing thorough inspection processes and identifying defects in injection-molded parts.
- Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run.
- Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
- Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
House Cleaner
Self-employeed
McMinnville, TN
08.2011 - 09.2014
- Managed comprehensive cleaning schedules for residential properties to ensure timely service delivery.
- Utilized eco-friendly cleaning products to promote sustainability and client health.
- Developed strong relationships with clients through effective communication and reliability in service delivery.
- Streamlined workflow processes to improve efficiency, ensuring thorough cleaning in less time.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Enhanced client satisfaction by customizing cleaning services based on individual needs and preferences.
Quality Inspector
Aquatech Inc
McMinnville, TN
01.1991 - 01.2001
- Conducted thorough inspections of raw materials and finished products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues in real-time.
- Developed and implemented inspection protocols that improved overall product quality and consistency.
- Trained new hires on quality control processes and safety regulations, enhancing team competency.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Identified defects during cyclical checks.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected incoming and outgoing materials for accuracy and quality.
- Examined products for imperfections and defects.
Education
High School Diploma -
Warren County Senior High School
McMinnville, TN05-1990
Skills
- Cleaning and sanitation
- Excellent communication
- Customer service
- Problem-solving
- Teamwork and collaboration
- Multitasking and organization
- Taking and preparing orders
- Flexible schedule
- Drive-thru system familiarity
- Stress tolerance
- Reliability and punctuality
- Cash handling
- Payment handling
- Cash handling expertise
- Payment processing
- Cleanliness and hygiene
- Order accuracy
Accomplishments
- Supervised team of 14 staff members.
Timeline
Overnight Stocker
Walmart
11.2021 - Current
Shipping / Safe Launch Supervisor
Sansin Manufacturing of Tennessee
08.2018 - 11.2021
Injection Molding Machine Operator
McMinnville Tool & Die
09.2014 - 08.2018
House Cleaner
Self-employeed
08.2011 - 09.2014
Quality Inspector
Aquatech Inc
01.1991 - 01.2001
Drive-Thru Cashier
Burger King
Drive-Thru Cashier
Wendy's
High School Diploma -
Warren County Senior High School