LEIGHA MCDONALD
Moore,OK
Summary
Seasoned Operations Manager and Licensed Insurance Adjuster / Producer bringing proven skills in negotiating, preparing, and finalizing business agreements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Edmond Wealth Management
Edmond, OK
04.2023 - Current
- Facilitate new client onboarding process and investment account setup.
- Update reports, manage accounts, and generate reports for company database.
- Successfully manage budgets and allocate resources to maximize productivity and profitability.
- Develop personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Assist clients with Medicare programs.
- Assist in organizing and overseeing assignments to drive operational excellence.
Regional Occupancy Manager
Cairn Communities
Oklahoma City,OK
01.2021 - 08.2022
- Developed and maintained relationships with manufactured home dealerships from Oklahoma City to Tulsa through networking development
- Conducted used home purchasing for all locations
- Created and implemented marketing strategies and proposed innovative ideas to attract new homeowners for lot occupancy
- Coordinated appointments to show marketed lot availability
- Supported new homeowner continuously from sales process to product set-up and use
- Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement
- Conducted inspections of property grounds, communal structures, and homes to identify concerns and direct timely repairs
Director of Operations
Concept Ventures
Oklahoma City,OK
08.2016 - 06.2020
- Organized and tracked expenses to maintain tight business controls for multiple commercial buildings
- Created, analyzed, and evaluated monthly and quarterly financial statements
- Processed all incoming and outgoing invoices and payments
- Maximized rental income while minimizing expenses through effective planning and budget control
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Hired vendors and coordinated all general labor and repair requests
- Contacted local contractors for bid proposals
Sales Associate
Joe Cooper Ford / Lincoln
Oklahoma City,OK
02.2016 - 08.2016
- Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases
- Listened to customer needs and desires to identify and recommend optimal products
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Increased sales by offering relevant advice on purchases and promoting additional products
- Fielded questions and solved problems
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers
Licensed Investigator
Quality Check Services
Norman,Oklahoma
03.2013 - 01.2016
- Collected documentation such as witness statements, video recordings and photographs to support case findings
- Wrote thorough and truthful reports about all observations
- Completed detailed background checks using investigation skills, courthouse research and various databases
- Conducted surveillance
- Verified, collected, and compiled facts to initiate valid case files
Education
High School Diploma - Business Management
Little Axe High School
Norman, OKPrivate Security / Investigation - undefined
Rose State College
Midwest City, OKundefined
Moore Norman Technology Center
Norman, OKSkills
- Financial budgeting and reporting
- Contract negotiation
- Process management
- Profitability and revenue generation
- Loss evaluation
- Staff management
- Marketing and advertising
- Business operations
- Document control
- Sales
Certification
Licensed Claims Adjuster #3000868645
Licensed Producer # 19507584
Timeline
Office Manager
Edmond Wealth Management
04.2023 - Current
Regional Occupancy Manager
Cairn Communities
01.2021 - 08.2022
Director of Operations
Concept Ventures
08.2016 - 06.2020
Sales Associate
Joe Cooper Ford / Lincoln
02.2016 - 08.2016
Licensed Investigator
Quality Check Services
03.2013 - 01.2016
High School Diploma - Business Management
Little Axe High School
Private Security / Investigation - undefined
Rose State College
undefined
Moore Norman Technology Center