Leighann Burdick
DUBUQUE,IA
Summary
Dynamic Assistant Manager with proven expertise in customer service, team leadership, and problem-solving. Successfully improved customer satisfaction and streamlined operations through effective staff training and strategic decision-making.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Tony Roma's Restaurant
Dubuque, IA
02.2021 - 05.2025
- Supervised daily restaurant operations, ensuring adherence to service standards and guest satisfaction.
- Trained new staff on operational procedures and customer service excellence.
- Managed inventory control and placed orders to maintain stock levels efficiently.
- Coordinated scheduling for front-of-house staff, optimizing labor costs and coverage.
- Analyzed customer feedback to refine menu offerings and enhance dining experience.
- Developed promotional strategies, increasing customer engagement during off-peak hours.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server/Assistant Bartender
Scoreboards Bar & Grill
Rockford, IL
05.2018 - 03.2020
- Assisted servers in delivering food and beverages, ensuring timely service and customer satisfaction.
- Streamlined back-of-house operations by organizing supplies and maintaining cleanliness standards.
- Collaborated with kitchen staff to facilitate smooth communication during peak hours, enhancing efficiency.
- Supported server team in training new hires on restaurant protocols and customer service best practices.
- Greeted customers warmly to provide exceptional customer service.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Case Manager
Home Care Services
Ogle County, IL
08.2016 - 11.2019
- Developed individualized care plans to meet clients' unique needs and preferences.
- Coordinated with healthcare providers to ensure effective service delivery and continuity of care.
- Monitored client progress and adjusted care strategies based on evolving health conditions.
- Facilitated communication between clients, families, and multidisciplinary teams to enhance support systems.
- Advocated for clients' rights and access to services within the healthcare system.
- Conducted regular evaluations to assess client satisfaction and identify areas for service enhancement.
Education
High School Diploma -
Byron High School
ByronSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Staff training and development
- Goal setting
- Staff management
- Workload management
- Task delegation
Timeline
Assistant Manager
Tony Roma's Restaurant
02.2021 - 05.2025
Server/Assistant Bartender
Scoreboards Bar & Grill
05.2018 - 03.2020
Case Manager
Home Care Services
08.2016 - 11.2019
High School Diploma -
Byron High School