Leighann Campbell
Clayton,GA
Summary
Results-oriented Assistant Manager with expertise in customer service and conflict resolution. Enhances customer satisfaction and team performance through effective communication and leadership. Establishes clear guidelines and enforces policies to drive staff engagement and achievement of objectives. Skilled in relationship-building, multitasking, and decision-making.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Subway
Clayton, GA
10.2023 - Current
- Supervised daily operations, ensuring adherence to high customer service standards to enhance overall guest experience.
- Trained and mentored new team members on procedures and policies.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Conducted regular staff meetings to relay updates and foster teamwork, improving communication and collaboration.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained composure in stressful situations, effectively diffusing tension to preserve a positive work environment.
Machine Operator
Spinrite
Toccoa, Georgia
07.2015 - 08.2023
- Monitored machine performance and adjusted settings to enhance production efficiency.
- Collaborated with team members to consistently achieve daily production targets.
- Ensured adherence to safety guidelines while operating machinery to maintain a safe work environment.
Education
Bachelor of Arts - Psychology
Piedmont University
Demorest, GA05-2015
Skills
- Leadership skills
- Customer service
- Conflict resolution
- Customer satisfaction
- Effective communication
- Verbal and written communication
- Problem solving
- Time management
- Workload management
- Multitasking and organization
- Microsoft office expertise
Timeline
Assistant Manager
Subway
10.2023 - Current
Machine Operator
Spinrite
07.2015 - 08.2023
Bachelor of Arts - Psychology
Piedmont University