Leigh Ann Heineman
Ashland,KY
Summary
Seasoned property casualty agent with 30 years of experience handling managed services agency partner accounts. Maintained target lead generation and prospect conversion metrics, provided technological and strategy support to agency partners and implemented strategies for optimal company growth. Devoted to exceptional customer satisfaction through understanding and facilitating partner objectives.
Overview
32
32
years of professional experience
Work History
Agency Manager
Charles Adams Harold Miller Insurance Agency
Ashland, KY
06.1992 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised daily activities of all employees ensuring tasks were completed accurately and on time.
- Cultivated relationships with existing customers through regular follow-up communications.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Built relationships with key representatives and stakeholders from valuable agency partners, targeting service specialists, strategists and managers vital to retaining clientele.
- Evaluated current processes and identified areas for improvement in order to increase efficiency.
- Maintained knowledge of industry trends in order to stay competitive within the marketplace.
- Reviewed contracts with clients to maintain quality standards and maximize profitability.
Executive Director
Highlands Museum
Ashland, KY
05.2009 - 05.2012
- Strengthened company business by leading implementation of new projects and procedures.
- Assisted in developing budgets for each departmental unit within the organization.
- Hired, trained and mentored 10 staff members to maximize productivity.
- Signed and approved budgets for new funding and program initiatives.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Served as spokesperson at press conferences or interviews when needed.
- Maintained positive relationships with media outlets to increase visibility of organizational activities.
- Informed board and committee about trends, issues and activities to facilitate policy-making.
- Set organization direction and developed strategies and tactics to fulfill mission.
- Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
- Secured funding from public and private sources through grant writing activities or other fundraising efforts.
Education
BBA - Marketing
Morehead State University
Morehead, KY12-1996
Skills
- Relationship Building
- Resource Allocation
- Program Administration
- Administrative Management
- Business Forecasting
- Customer Service Management
- Customer Retention
- Cost Reduction
- Employee Reviews
- Delegation
- Budgeting and Cost Control
- Advertising Campaign Development
Affiliations
- yoga
- running
- art
- genealogy
- history
- vocalist
Accomplishments
- Miss Ashland Area 1996
- Talent Winner 1996 Miss Kentucky Scholarship Organization
References
References available upon request.
Timeline
Executive Director
Highlands Museum
05.2009 - 05.2012
Agency Manager
Charles Adams Harold Miller Insurance Agency
06.1992 - Current
BBA - Marketing
Morehead State University
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