Leigh Ann Kennedy
Advance Auto Parts
COMMERCE,GA
9
years of professional experience
Results-driven Commercial Parts Pro with over 9 years of experience in customer support and logistics coordination. Expertise in inventory management, sales goal achievement, and staff training. Committed to enhancing customer satisfaction through effective communication and problem resolution.
Work History
Commercial Parts Pro
9 Years 1 Month- Assisted customers in identifying and locating automotive parts, enhancing overall service experience.
- Conducted inventory management, ensuring accurate stock levels for optimal product availability.
- Provided technical support to customers regarding product specifications and compatibility.
- Utilized point-of-sale systems for processing transactions and managing customer inquiries efficiently.
- Achieved personal and store sales goals and service objectives.
- Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
- Built and maintained network of second source suppliers.
- Created, built and maintained professional customer relationships.
- Stayed up-to-date with relevant industry certifications and trainings to maintain a high level of expertise in the field.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Understood and executed instructions furnished in written, oral or diagram form.
- Supervised and trained staff on product knowledge and customer service.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Education
No Degree
High School Diploma
Skills
Client relationship building
Delivery scheduling
Warranty administration
Automotive systems
Ordering parts
Customer service
Customer relations
Goal setting
Staff training
Inventory auditing
Sales promotion
Returns processing
Profit and loss tracking
Multitasking
Excellent communication
Organizational skills
Effective communication
Customer interaction
Relationship building
Product knowledge
Timeline
Commercial Parts Pro
Advance Auto Parts
07.2017 - 08.2026Read More
Kennesaw College
No Degree
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Marion High School
High School Diploma
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