Nancy Wirtz
Advanced Auto Parts
Forked River,NJ
12
years of professional experience
Results-driven commercial manager with expertise in client relationship building and problem-solving. Proven track record of developing strong customer connections while providing exceptional service delivery and driving sales growth.
Work History
Commercial Parts Pro
2 Years 1 Month- Assisted customers in selecting appropriate auto parts based on vehicle specifications and needs.
- Managed inventory levels to ensure timely product availability and minimize stock discrepancies.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Achieved personal and store sales goals and service objectives.
Key Account Manager
3 Months- Developed and maintained strong relationships with key accounts.
- Collaborated with teams to resolve customer issues in a timely manner.
- Conducted regular business reviews to assess account performance and identify growth opportunities.
- Visited every customer and made sure they were a priority.
Sales Manager
1 Year 4 Months- Helped plan training programs provided by Napa for Technicians.
- Established relationships with key clients, fostering loyalty through exceptional service delivery.
- Monitored sales performance metrics, providing insights for continuous improvement initiatives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Manager
8 Years- Led team to achieve operational excellence through process improvements and workflow optimization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
- Criminal Justice
Skills
Product knowledge
Inventory management
Pricing strategies
Customer service
Client relationship building
Customer needs assessment
Excellent communication
Reliability
Inventory management
Timeline
Commercial Parts Pro
Advanced Auto Parts
06.2024 - CurrentRead More
Key Account Manager
Eastern Auto Parts Warehouse
01.2024 - 04.2024Read More
Sales Manager
NAPA Auto Parts - Genuine Parts
09.2022 - 01.2024Read More
Manager
Carport Auto Parts
09.2014 - 09.2022Read More
Ocean County College
from Criminal Justice
Read More