Leighann Romero
Ruidoso,NM
Summary
Upbeat, personable, and highly motivated with keen ability to adapt quickly to new environments. Well-versed in customer service principles and inventory management, excelling in maintaining welcoming atmosphere and streamlined operations. Dedicated to enhancing guest satisfaction and driving repeat business through exceptional service and attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Inn Of The Mountain Gods Resort and Casino
Mescalero, NM
06.2025 - Current
- Craft and serve a diverse range of cocktails and beverages at Wendell's Lounge, enhancing guest satisfaction.
- Manage bar inventory, ensuring optimal stock levels and minimizing waste.
- Train new bartenders on drink preparation techniques and customer service standards.
- Develop innovative drink specials, attracting increased patronage during peak hours.
- Serve high customer volumes during special events, nights, and weekends.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Office Manager
Ruidoso Physical Therapy Clinic
Ruidoso, NM
05.2024 - 05.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Manager
The Greenery Room
Alto, NM
03.2021 - 01.2025
- Lead a team of 12 employees across 4 stores, overseeing daily operations and ensuring efficient workflow.
- Scheduling, managing, and hiring dispensary staff
- Maintained a clean, organized store environment to ensure optimal presentation of products and ease of access for customers.
- Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.
- Creating budgets, maintaining sales reports, and financial record-keeping
Bar Manager
Sacred Grounds/Glencoe Distillery
Ruidoso, NM
05.2018 - 03.2020
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Lead Bartender
Refz Sports Bar & Grill
Guymon, OK
10.2016 - 04.2018
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Chiropractic Assistant
Nelson Chiropractic
Las Cruces, NM
06.2011 - 09.2016
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Education
Associate - Science
New Mexico State University
Las Cruces, NM05.2012
Diploma -
JM Hanks High
El Paso, TX05.2004
Skills
- Customer service
- Time management
- Strong multitasking
- Highly reliable
Certification
Alcohol Server License, #6911089 - via ServSafe NM, 02/24, www.servsafe.com
Food Handlers License, #NM310578 - via Tap Series NM, 5/25, www.tapseries.com
Timeline
Bartender
Inn Of The Mountain Gods Resort and Casino
06.2025 - Current
Office Manager
Ruidoso Physical Therapy Clinic
05.2024 - 05.2025
Manager
The Greenery Room
03.2021 - 01.2025
Bar Manager
Sacred Grounds/Glencoe Distillery
05.2018 - 03.2020
Lead Bartender
Refz Sports Bar & Grill
10.2016 - 04.2018
Chiropractic Assistant
Nelson Chiropractic
06.2011 - 09.2016
Diploma -
JM Hanks High
Associate - Science
New Mexico State University