Leighanna Colon
Summary
Dedicated licensed insurance agent with over 14 years of experience. Motivated to maintain customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
John P Russell Insurance Agency, Inc.
06.2010 - 06.2016
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Calculated quotes and educated potential clients on insurance options.
- Identified and solicited sales prospects in agency databases.
- Issue new business and process endorsements.
- Train and mentor new employees.
Account Manager
T. Edmund Garrity & Co., Inc.
06.2016 - 02.2023
- Provide superior service to clients by promptly responding to their inquiries and addressing individual needs on the products and services the agency provides.
- Support producers throughout the new business process to ensure successful conclusion, and manage accounts after coverage has been bound.
- Complete yearly account reviews with customers.
- Underwrite and place individual risk situations to ensure they meet agency standards and those of the carriers.
Account Manager
Starkweather & Shepley Insurance Brokerage
02.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
Education
High School Diploma - undefined
Stoughton High School
Stoughton, MA2011
Skills
- Property insurance
- Auto Insurance
- Proactive team player
- Highly motivated
- Quick learner
- Dependable
- Problem solver
Certification
P&C Producer License
EVR certified
Timeline
Account Manager
Starkweather & Shepley Insurance Brokerage
02.2023 - Current
Account Manager
T. Edmund Garrity & Co., Inc.
06.2016 - 02.2023
Customer Service Representative
John P Russell Insurance Agency, Inc.
06.2010 - 06.2016
High School Diploma - undefined
Stoughton High School
P&C Producer License
EVR certified
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