Rashaad Lewis
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Superbly positioned to investigate, evaluate and settle claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with necessary parties to gain details for processing claims.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
West Call Center
05.2015 - 02.2018
- Answered constant flow of customer calls with minimal wait times.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Prepared reports and communication for senior management and clients.
Claims Adjuster
Pilot Catastrophe Services
10.2018 - 12.2018
- Claims processor and inside property adjuster for hurricane Michael.
- Performed multiple tasks such as data entry, initial contact with policy holder, reviewing estimates, requesting denials letters, and reconciliation with contractors estimates.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Closing the claim once in compliance guidelines with Allstate.
Desk Adjuster
Mid-America Catastrophe Services
10.2021 - 12.2021
- Received information from field adjusters to verify the findings..
- Responded to customer inquiries, made appropriate decisions and closed files.
- Pay and process claims within designated authority level.
- Handle supplements and refers others as appropriate.
- Maintain accurate and current claim file.
Claims Adjuster
Alacrity Solutions
01.2022 - Current
- Handle complex/large loss commerical property claims.
- Examine documents for completeness, accuracy and conformance to carrier guidelines and policies.
- Estimate and/or determine coverage based on policy and carrier guidelines.
- Coordinate loss investigations on all assigned claims.
Education
Associate of Arts -
Remington College
Mobile, AL05.2015
Skills
- Fraud Detection
- Actuarial Science
- Property Claims
- Verify Data
- Risk Management
- Client Communication
- Negotiation
- Policy Investigation
- Auto Insurance
- Property Insurance
- Catastrophe
Certification
- Licensed Insurance Adjuster - AL
- Licensed Insurance Adjuster - TX
Timeline
Claims Adjuster
Alacrity Solutions
01.2022 - Current
Desk Adjuster
Mid-America Catastrophe Services
10.2021 - 12.2021
Claims Adjuster
Pilot Catastrophe Services
10.2018 - 12.2018
Customer Service Representative
West Call Center
05.2015 - 02.2018
Associate of Arts -
Remington College
- Licensed Insurance Adjuster - AL
- Licensed Insurance Adjuster - TX
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