Leighanna Munguia
San Antonio
Summary
Dynamic Store Manager at Cricket Wireless with expertise in inventory management and sales forecasting. Successfully enhanced operational efficiency and boosted customer satisfaction through effective problem-solving and team coordination. Proven ability to implement process improvements that promote productivity and workplace safety. Passionate about delivering exceptional service and driving results.
Overview
14
14
years of professional experience
Work History
Store Manager
Cricket Wireless
San Antonio
11.2020 - Current
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Assessed operational efficiency of the store's departments.
Home Care Provider
Care Stat
Corpus Christi
01.2014 - 08.2022
- Checked patients' pulse, temperature and respiration.
- Kept up-to-date knowledge on current trends in home health care practices.
- Tracked and reported clients' progress based on observations and conversations.
Customer Service Representative
Cricket Wireless
Alice
05.2011 - 04.2013
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
GED -
Southern Careers Institute
TX08-2009
Skills
- Inventory management
- Sales forecasting
- Visual merchandising
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Manager
Cricket Wireless
11.2020 - Current
Home Care Provider
Care Stat
01.2014 - 08.2022
Customer Service Representative
Cricket Wireless
05.2011 - 04.2013
GED -
Southern Careers Institute