Leighanne Vittetoe
San Francisco,CA
Summary
Experienced Restaurant Captain and Maitre'd with over 10 years in fine dining, including Michelin-starred venues. Expertise in hosting and managing reservations using systems like OpenTable, Resy, and Toast. Strong communicator and collaborator, skilled in delivering exceptional guest experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Hostess
Dalida
04.2026 - Current
- Managed reservation system to streamline seating arrangements and minimize wait times.
- Greeted and seated guests promptly upon arrival to enhance service efficiency.
- Coordinated with servers to ensure smooth dining flow and timely service.
- Provided accurate wait time estimates, improving guest satisfaction and experience.
- Communicated guest preferences to personalize dining experiences.
- Resolved customer inquiries and concerns, ensuring adherence to high service standards.
- Engaged in friendly conversation with guests, creating a welcoming atmosphere.
- Demonstrated strong interpersonal skills when interacting with diverse clientele.
Guest Experience Lead/Maitre D' & MOD
Starlite
San Francisco, CA
10.2025 - 03.2026
- Managed guest experience by ensuring hospitality, knowledge sharing, and timely service.
- Delivered personalized service while enhancing guest satisfaction in a fast-paced environment.
- Strategically handled guest requests and reservations for optimal experiences.
- Provided exceptional customer service from reservation to departure.
- Reached out to guests via email or phone prior to arrival.
- Acted as liaison among guests, team members, and ownership to facilitate smooth operations.
- Oversaw restaurant opening and closing, ensuring accurate service and resolution of issues.
- Led host team while managing overall restaurant service and attending weekly management meetings.
Maitre D'& MOD
Miller & Lux
San Francisco, CA
06.2025 - 09.2025
- Delivered exceptional customer service by effectively liaising between guests, management, and ownership, fostering a welcoming atmosphere.
- Prioritized guest needs by establishing and nurturing strong guest relations.
- Coordinated service flow through proactive communication, enhancing overall guest experience.
- Acted as manager on duty by providing detailed comps and voids, addressing service gaps.
- Strategically managed reservations to optimize seating arrangements and capacity.
- Planned seating for 250 guests nightly, optimizing layout for smooth service delivery.
- Handled guest waitlist and walk-ins with professionalism and efficiency.
- Responded promptly to guest inquiries via email and phone, maintaining a friendly demeanor.
Captain
SPQR
San Francisco, CA
10.2024 - 05.2025
Maitre d' & Host Team Leader
Spruce
San Francisco, CA
08.2021 - 12.2024
- Managed seating for over 250 guests nightly, optimizing reservations and waitlist to maximize guest satisfaction.
- Collaborated with management to lead six hosts, ensuring seamless front-of-house operations.
- Monitored real-time restaurant activity during all service periods to streamline seating flow.
- Delivered exceptional customer service as first point of contact in Michelin-starred establishment.
- Responded promptly to approximately 50 guest inquiries and phone calls each night.
- Executed opening and closing duties while assisting server captains with side work.
Host
The Slanted Door
San Francisco, CA
08.2018 - 03.2020
- Provided excellent service by greeting and seating all guests promptly.
- Addressed guest needs and inquiries promptly, enhancing restaurant’s friendly atmosphere.
- Ensured high service quality by coordinating effectively with servers, kitchen staff, and management.
- Managed reservations and waitlist for 400 guests nightly, ensuring smooth dining flow.
Server & Host
Presidio Social Club
San Francisco, CA
10.2016 - 06.2018
- Welcomed and seated guests promptly, enhancing first impressions.
- Managed reservations and waitlist for 250-300 guests nightly, ensuring optimal guest flow and satisfaction.
- Delivered consistent high-quality service throughout guest interactions.
- Performed tableside service for select dishes, enhancing guest engagement and dining experience.
- Demonstrated extensive knowledge of menu offerings, both main and seasonal.
- Maintained expertise in wine selections to recommend suitable pairings.
- Worked closely with chefs to achieve perfect plate presentation.
- Streamlined service processes, contributing to smoother operations and improved guest service.
Server
Fiorella
San Francisco, CA
05.2017 - 09.2017
- Greeted and seated 100 guests per shift, ensuring seamless table service for 15 tables.
- Utilized comprehensive menu and wine list knowledge to elevate dining experiences.
- Managed plate presentation and executed tableside dish service with precision.
- Collaborated with front-of-house and back-of-house teams to streamline service delivery.
Server & Barista
La Bicyclette
Carmel, CA
04.2016 - 01.2017
- Brewed and served high-quality coffee and espresso beverages using professional equipment.
- Operated espresso and coffee machines daily, ensuring consistent quality and seamless service.
- Served 13 tables per night, delivering exceptional customer service and in-depth menu knowledge.
Education
City College - Child Development, Psychology
City College of San Francisco
San Francisco05-2027
High School -
Carmel High School
Carmel01-2012
Skills
- Guest relations
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
- Time management
- Project management
Timeline
Hostess
Dalida
04.2026 - Current
Guest Experience Lead/Maitre D' & MOD
Starlite
10.2025 - 03.2026
Maitre D'& MOD
Miller & Lux
06.2025 - 09.2025
Captain
SPQR
10.2024 - 05.2025
Maitre d' & Host Team Leader
Spruce
08.2021 - 12.2024
Host
The Slanted Door
08.2018 - 03.2020
Server
Fiorella
05.2017 - 09.2017
Server & Host
Presidio Social Club
10.2016 - 06.2018
Server & Barista
La Bicyclette
04.2016 - 01.2017
City College - Child Development, Psychology
City College of San Francisco
High School -
Carmel High School