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Leighton Williams
New City,NY
Summary
Results-oriented professional skilled in informed decision-making and effective communication. Experienced in managing customer interactions and supporting individuals with developmental disabilities, ensuring safety and satisfaction in diverse environments.
Agile and adaptable staff with stellar work history, motivational approach and upbeat nature. Skilled at boosting employees morals and leveraging organized approaches to handle daily planning, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Domino's Pizza
West Milford, NJ
08.2024 - Current
- Managed store environment by maintaining cleanliness, safety, and organization to enhance overall shopping experience.
- Ensured adherence to company policies by addressing disciplinary issues in a fair and respectful manner.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enhanced customer satisfaction by efficiently addressing complaints and inquiries.
- Ensured adherence to health and safety regulations, fostering a secure environment for staff and customers.
- Executed location opening and closing protocols, monitoring shift changes to support effective business operations.
- Managed challenging customer situations with poise, ensuring respectful and constructive communication.
Direct Support Professional
OPWDD-Hudson Valley- DDSO
Thiells, NY
01.2020 - Current
- Facilitated daily living activities and personal care for individuals with developmental disabilities.
- Tracked and recorded client progress while upholding safety standards and regulatory requirements.
- Tracked medication administration and documented records meticulously to guarantee client safety and alignment with treatment protocols.
- Documented detailed progress notes to facilitate interdisciplinary team awareness of client concerns and necessary interventions.
- Performed regular cleaning and organization tasks to uphold a safe and sanitary patient environment.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Assistant Manager
Domino's Pizza
Ramsey, NJ
09.2022 - 08.2024
- Facilitated recruitment, hiring, and training processes for team members.
- Engaged with customers to foster connections and enhance relationship-building efforts.
- Communicated detailed issue reports to higher management.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Addressed customer concerns in collaboration with management to enhance customer satisfaction ratings.
- Guided new employees in understanding company policies, procedures, and best practices to foster successful integration into the organization.
Education
High School Diploma -
Ramapo High School
Spring Valley, NYSkills
- Customer service
- Money handling
- Collaborative Team leadership
- Informed Decision-making
Interests
Timeline
Assistant Manager
Domino's Pizza
08.2024 - Current
Assistant Manager
Domino's Pizza
09.2022 - 08.2024
Direct Support Professional
OPWDD-Hudson Valley- DDSO
01.2020 - Current
High School Diploma -
Ramapo High School