Leila Ivari
Highlands Ranch,CO
Summary
Dynamic and results-driven Cake Decorator with extensive experience at Safeway, excelling in customer relations and complaint resolution. Proven expertise in cake decoration and food safety, consistently delivering exceptional service and fostering customer loyalty. Recognized for training staff and enhancing product knowledge to drive sales and improve customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cake Decorator
Safeway
02.2020 - 09.2025
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Managed material inventory and ordered new materials when needed.
- Processed customer orders and payment transactions.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Representative
Lowes Hardware
09.2019 - 01.2020
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Chemistry - Chemistery
Payamnoor
Iran05-2004
Skills
- Food handling safety
- Food safety
- Hospitality and accommodation
- Glazing and icing application
- Visual merchandising
- Cake decoration
- Product inspection
- Quality control analysis
- Stock rotation
- Baking machinery
- Decorating skills
- Complaint resolution
- Computer proficiency
- Product knowledge
- Dispute resolution
- Typing [30] wpm
- Critical thinking
- Adaptive team player
- Product sales
- Conflict resolution
- Grammar
- Follow-up skills
- Customer relations
Languages
English
Persian
Full Professional
Interests
- Camping
- Hiking
Timeline
Cake Decorator
Safeway
02.2020 - 09.2025
Customer Service Representative
Lowes Hardware
09.2019 - 01.2020
Bachelor of Chemistry - Chemistery
Payamnoor
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