LEILA LOVE
Wolfforth,Texas
Summary
Accomplished General Manager with expertise in operations management, team leadership, and process improvement. Focused on enhancing operational efficiency and fostering high-performing teams while aligning strategies with business objectives. Committed to delivering outstanding customer service and driving organizational success.
Overview
1
1
Certification
15
15
years of professional experience
Work History
General Manager
Dimension Hospitality
11.2023 - 09.2026
- Owned P&L budgets, forecasts, and profitability strategies
- Managed P&L budgets and forecasts, implementing profitability strategies to enhance financial performance
- Maintained brand standards, SOPs, and safety compliance to ensure operational excellence
- Built, coached and inspired department leaders and frontline teams
- Developed and mentored department leaders and frontline teams to foster a culture of engagement and accountability
Assistant General Manager
Aimbridge Hospitality
12.2021 - 11.2023
- Managed day-to-day operations to uphold quality standards and enhance customer satisfaction
- Improved guest service by providing staff guidance, feedback and individual coaching
- Guided and supported employees on hospitality industry best practices to foster skill development
- Coordinated with other departments to promote teamwork and ensure consistent quality service
- Analyzed data to identify trends in customer satisfaction ratings and address any issues accordingly
Director of Events & Membership
TROON / 4ORE Golf
06.2017 - 12.2020
- Developed and implemented sales strategies that increased revenue growth
- Managed sales team to consistently meet or exceed performance goals
- Created detailed reports on sales performance metrics to identify trends
- Conducted market research to identify new business opportunities
- Developed budget plans for marketing campaigns and promotional activities
Facility Manager
NewCrest Image
03.2016 - 06.2017
- Prepared and submitted facility operations reports, detailing budget updates to inform management decisions
- Conducted regular inspections of facilities to ensure safe working conditions
- Reviewed work orders for accuracy and compliance with safety regulations, ensuring operational integrity
- Conducted regular facility inspections to maintain safe working conditions and prevent safety incidents
- Prepared and submitted reports on facility operations, including budget updates
Area Director of Sales
TMI Hospitality
08.2011 - 03.2016
- Developed and implemented targeted marketing strategies that enhanced brand visibility and drove sales growth in local market
- Demonstrated strong sales expertise, market knowledge, and relationship management skills
- Marketed and sold three hotel properties—Fairfield Inn by Marriott, Courtyard by Marriott, and Hampton Inn by Hilton—expanding market presence and revenue
- Leveraged sales expertise and market knowledge to cultivate strong relationships with clients and stakeholders
- Established strong relationships with industry influencers and leveraged those connections to boost brand visibility
Education
Bachelor of Science - Retailing
Texas Tech University
Lubbock, TXSkills
- Operations Management
- Revenue Management
- Budgeting and Cost Control
- Financial Reporting
- Sales Forecasting
- Revenue Optimization
- Customer Relationship Management
- Staff Management
- Team Leadership Strength
- Training and Development
- Employee Relations
Certification
TABC
FOOD HANDLERS
CPR
Activities and Honors
Member, Alpha Kappa Alpha Sorority, Incorporated, Volunteer, Susan G. Komen, Volunteer, CASA for C.A.S.A., Member, TTU Alumni Association
Timeline
General Manager
Dimension Hospitality
11.2023 - 09.2026
Assistant General Manager
Aimbridge Hospitality
12.2021 - 11.2023
Director of Events & Membership
TROON / 4ORE Golf
06.2017 - 12.2020
Facility Manager
NewCrest Image
03.2016 - 06.2017
Area Director of Sales
TMI Hospitality
08.2011 - 03.2016
Bachelor of Science - Retailing
Texas Tech University