Leila Maria A. Reaves
Lansdale,PA
Summary
A dedicated and versatile professional with experience in healthcare administration, retail, and food service environments. Skilled in surgical coordination, insurance verification, patient communication, employee training, customer service, and maintaining efficient daily operations. Experienced in handling confidential information, managing fast-paced workflows, and providing excellent support to patients, customers, and team members. Strong leadership, organization, and problem-solving abilities with a commitment to accuracy and quality service.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/Surgical Coordinator
Meeting House Lane Medical Practice
Southampton, NY
06.2025 - Current
- Managed front desk operations in a fast-paced gastroenterology practice, providing professional and compassionate support to patients, providers, and clinical staff.
- Scheduled and coordinated endoscopic procedures, including colonoscopies, upper endoscopies (EGDs), and other GI-related procedures while ensuring accurate appointment details and preparation instructions.
- Coordinated surgical scheduling between patients, physicians, ambulatory surgery centers, and hospitals.
- Verified patient insurance eligibility, benefits, and coverage information prior to procedures to ensure accurate billing and minimize authorization delays.
- Obtained and processed prior authorizations for procedures, diagnostic testing, and specialty services through insurance companies and payer portals.
- Communicated with insurance representatives regarding authorization requirements, coverage limitations, denials, and appeals.
- Collected and updated patient demographic information, insurance details, medical history, and required documentation within the electronic medical record system.
- Answered high-volume phone calls, addressed patient concerns, scheduled appointments, and provided follow-up communication regarding procedures and paperwork.
- Prepared surgical charts by ensuring all necessary documentation, referrals, consent forms, test results, and insurance approvals were completed prior to procedures.
- Coordinated pre-operative requirements, including laboratory testing, and medical clearance.
- Assisted patients with registration, check-in/check-out processes, copay collection, and appointment reminders.
- Maintained strict patient confidentiality and compliance with HIPAA regulations.
- Collaborated with physicians, nurses, medical assistants, and billing teams to improve workflow efficiency and patient care.
- Managed referrals and communicated with outside providers to obtain medical records, authorizations, and necessary documentation.
- Utilized EMR systems and scheduling software to maintain accurate patient records and streamline office operations.
SENIOR CREW LEADER
Wendys
Manorville, NY
07.2019 - 05.2025
- Trained and coached new team members on company procedures, food preparation, customer service standards, and workplace safety.
- Provided hands-on guidance to employees to ensure accuracy, efficiency, and quality service.
- Demonstrated leadership skills by supporting team members and assisting management with daily operations.
- Strong knowledge of food safety guidelines, sanitation procedures, and health code compliance.
- Delivered excellent customer service while handling customer questions, concerns, and special requests.
- Maintained a fast-paced work environment while prioritizing multiple tasks during high-volume periods.
- Assisted with opening and closing procedures, including cleaning, stocking, and preparing workstations.
- Managed cash register operations, processed transactions, and handled payments accurately.
- Trained employees on proper order accuracy, portion control, and food preparation standards.
- Communicated effectively with team members to improve workflow and maintain a positive work environment.
- Identified areas for improvement and provided feedback to help employees develop their skills.
- Assisted with inventory checks, restocking supplies, and maintaining organized work areas.
- Resolved customer concerns professionally and efficiently.
- Adapted quickly to changing priorities and busy restaurant conditions.
CREW MEMBER
Marshalls
Riverhead, NY
12.2022 - 03.2024
- Processed incoming shipments, sorted merchandise, and organized products throughout the store.
- Helped customers locate items and provided knowledgeable assistance to improve their shopping experience.
- Supported loss prevention efforts by monitoring store activity and following company safety procedures.
- Managed multiple tasks efficiently in a fast-paced retail environment.
- Maintained attention to detail when tagging, pricing, and displaying merchandise.
- Collaborated with team members to meet daily sales goals and maintain store operations.
- Assisted with fitting room operations, customer service recovery, and maintaining store standards.
- Adapted quickly to changing priorities, busy periods, and customer needs.
- Demonstrated reliability, teamwork, and strong communication skills.
Education
Bachelor of Arts (B.A.) - Psychology/Criminal Justice
University At Albany
Albany, NY, US12-2026
High School Diploma -
West Hampton Beach High School
West Hampton, New York06-2022
Skills
- Medical Scheduling Surgical Coordination Gastroenterology Procedures Prior Authorizations Insurance Verification Benefits Verification
- EMR/EHR Systems Patient Registration Referral Management HIPAA Compliance Medical Terminology Physician Office Administration Patient Communication Procedure Coordination
- Leadership Employee Training Team Building Customer Service Food Safety & Sanitation Cash Handling
Extracurricular Activities
Varsity Track
AWARDS
National Honor Society Member
Timeline
Front Desk Receptionist/Surgical Coordinator
Meeting House Lane Medical Practice
06.2025 - Current
CREW MEMBER
Marshalls
12.2022 - 03.2024
SENIOR CREW LEADER
Wendys
07.2019 - 05.2025
Bachelor of Arts (B.A.) - Psychology/Criminal Justice
University At Albany
High School Diploma -
West Hampton Beach High School