Leila Samson
Administrative Assistant
Pocatello,ID
Summary
Over 12 years in customer service and operations in banking. Over 10 years effectively managing teams and executing projects. Technical proficiency in various Microsoft Office programs and company systems. Considerable interaction with high-level contacts and exposure to sensitive information requiring substantial use of tact, diplomacy, discretion and judgment. Excel in client relations, managing multi-faceted workload and maintaining confidentiality. Hardworking individual focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Look forward to learning more and contributing to the team's and organization's success.
Overview
7
7
years of professional experience
Work History
Administrative Assistant II
Idaho State University
Pocatello, ID
01.2021 - Current
- Responsible for making sure that students enter in their encounters from seeing patients in what's called Case Logs-ARC-PA requirement.
- Take care of 73 Academic Year students resumes and bio-sketches for preceptors when they are out on Clinical rotation.
- In charge of our Idaho State University Dept. of Physician Assistant Studies Facebook page (posting pictures of students, Clinical Coordinators, etc..) to promote our PA Dept.
- Help with coordinating Graduation Celebration for our PA students that are moving on.
- Do weekly Clinical Year agenda and meeting minutes.
- Do presentations and PowerPoints to all three campuses.
Experience Owner/Operator
Starr's Construction Services
Calistoga, CA
02.2019 - 12.2020
- Responsible for invoicing clients, QuickBooks, pay roll, emails, phone calls, work with crew of 14 making sure timecards are in, dwelling inspections on ranch.
- Performed multiple business bids and quotes.
Front Office Assistant
Idaho Hand Institute
Pocatello, ID
11.2018 - 02.2019
- Communicated with customers and other offices regularly
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
- Worked daily with MA's and PA's
- Face to face daily with patients
Lead Receptionist
UVRHC-Women's Health
05.2016 - 09.2017
- Work with two providers on daily basis. I work daily with patients on the phone and face to face.
- Responsible for making appointments for patients that need follow ups, procedures, physicals, etc.
- Have experience with Cerner and EMR. responsible for all scanning that needs to be put into patients charts (Legal documents, medical records, prescriptions, etc.)
- Handle insurance daily making sure that patients are eligible to be seen for their appointments.
- Make sure that partnership patients are assigned to UVRHC and if not to be able to get RAF's from their assigned clinics.
- Work one on one with the MA's.
regarding patients needs.
Director of Operations
DocuPrep Express
Ukiah, CA
12.2014 - 09.2015
- Work with clients daily over phone regarding payments for their document preparation fees.
- Deal with NSF payments, Rescheduling payments, and solving clients' issues with their files.
- Prepare spreadsheets for affiliates so they can see that they got paid.
- Communicate with our service companies daily via email who draft payments for our clients.
- Work with Mac, Microsoft Excel, Word.
- Minimized risk by verifying work compliance with safety and environmental regulations.
CSR
Blue Star Gas
Upper Lake, CA
06.2014 - 12.2014
- Responsible for inputting customers gas orders, monthly invoicing, month end and fiscal year closing.
- Put in deliver tickets for two drivers every day and keep gallons balanced and manage their schedules as well as service tech.
- Responsible for customers payments (checks and credit cards).
- Use Microsoft Outlook and Microsoft Excel.
- Regularly handled multi-line phone system, scanner, printer and copy/fax machine.
- Provided expert service by communicating information to customers and following up on promises.
- Answered incoming calls and assisted customers with questions.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
Executive Administrative Assistant
Medtronic
Santa Rosa, CA
08.2012 - 03.2013
- Provided administrative support to five attorneys in Intellectual Properties Department.
- Responsible for managing monthly/quarterly accruals and communicating with vendors.
- Approved invoices and managed e-billing system for vendors.
- Composed agendas for our Chief Legal Counsel's global staff meetings and managed multiple calendars.
- Used Microsoft Office 2010 including Outlook, Excel and Word
- Utilized Adobe.
- Acrobat scanning, fax/photocopier and multi-line phone system
- Maintained good working relationship with co-workers and management.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Education
Some College (No Degree) - Real Estate
Took classes in real estate so I could be a realtor with my husband
06.1992
Skills
- Oversee administrative functions Customer service
- Team building and leadership Staff management
- Manage operations Operations management
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Clerical Support
- Administrative Support
Timeline
Administrative Assistant II - Idaho State University
01.2021 - Current
Experience
Owner/Operator - Starr's Construction Services
02.2019 - 12.2020
Front Office Assistant - Idaho Hand Institute
11.2018 - 02.2019
Lead Receptionist - UVRHC-Women's Health
05.2016 - 09.2017
Director of Operations - DocuPrep Express
12.2014 - 09.2015
CSR - Blue Star Gas
06.2014 - 12.2014
Executive Administrative Assistant - Medtronic
08.2012 - 03.2013
Mendocino College - Some College (No Degree), Real Estate
Ukiah High School - ,