Leila Yates
St Louis,MO
Summary
Dynamic Patient Access Representative with a proven track record at Mercy Hospital St. Louis, excelling in customer service and HIPAA compliance. Adept at training staff and enhancing patient experiences through effective appointment scheduling. Recognized for maintaining accurate records and resolving complex issues, ensuring seamless operations in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Mercy Hospital St. Louis
03.2019 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Opening Shift Leader
McDonald's Restaurant
09.2011 - 02.2019
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored, and maintained inventory of diverse products.
- Fielded customer complaints and comments.
- Delegated daily tasks and oversaw production of services.
Shipping and Receiving Clerk
Southeast Frozen Foods
06.2009 - 06.2011
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
Business Administration
University Missouri St. Louis
St Louis, MOAssociate of Arts - General Studies
Florissant Valley Community College
Florissant, MOHigh School Diploma -
Parkway West
Ballwin, MOSkills
- Customer service
- Quality assurance
- HIPAA compliance
- Appointment scheduling
- Registration and admissions
Timeline
Patient Access Representative
Mercy Hospital St. Louis
03.2019 - Current
Opening Shift Leader
McDonald's Restaurant
09.2011 - 02.2019
Shipping and Receiving Clerk
Southeast Frozen Foods
06.2009 - 06.2011
Business Administration
University Missouri St. Louis
Associate of Arts - General Studies
Florissant Valley Community College
High School Diploma -
Parkway West
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